Senior Client Services Lead - Logistics & Delivery Ops

RXO; Charlotte (NC); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and eye

401(k) with company match

Pre-tax accounts for expenses

Disability and life insurance

Job summary

RXO in Charlotte, NC is seeking a Lead Account Manager, Client Services to coordinate with site leadership and support all home delivery services. You will monitor deliveries, build routes, and manage carrier relationships to meet customer expectations.

Key responsibilities include dispatching contract carriers, analyzing delivery performance, and traveling between sites to ensure service levels. A solid logistics background and strong communication are essential for success at RXO.

Qualifications

• 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience.
• Bachelor's degree or equivalent related work or military experience.
• Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications.

Responsibilities

• Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and VOC reports.
• Cultivate positive working relationships with contract carriers and helpers
• Use route planning software to build efficient delivery routes
• Handle the dispatch of contract carriers; resolve issues throughout the day as needed
• Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies
• Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery
• Coach and develop dispatch and warehouse personnel to meet and exceed the customers' expectations
• Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)

Skills

Logistics

Inventory control

Research

Education

Bachelor's degree or equivalent

Bachelor's in Logistics or Supply Chain

Tools

Microsoft Office

Job description

RXO in Charlotte, NC is seeking a Lead Account Manager, Client Services to coordinate with site leadership and support all home delivery services. You will monitor deliveries, build routes, and manage carrier relationships to meet customer expectations.

Key responsibilities include dispatching contract carriers, analyzing delivery performance, and traveling between sites to ensure service levels. A solid logistics background and strong communication are essential for success at RXO.