Lead Access Control & CCTV Field Tech II

Socket.dev; Blaine (MN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Bonus & commissions

Generous PTO

Volunteer PTO

Employer-paid benefits

401(k) with Safe Harbor

Profit sharing

Job summary

K Group Companies in Blaine, Minnesota seeks a Field Service Technician Level II to support installation teams, configure and program devices, and lead on complex projects.

You will mentor Level I technicians, manage service tickets, and coordinate with project staff while ensuring high quality and customer satisfaction.

The role offers a comprehensive benefits package and opportunities for professional growth within a family-owned, US-based technology services provider.

Qualifications

• Minimum 2 years with a previous construction trade.
• Advance knowledge of electricity (high and/or low voltage).
• Hands-on/field experience from previous work experience.
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.).
• Ability to identify and use common low voltage cabling.
• Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing.
• Ability to read architectural drawings.
• Team management/supervisor experience.
• Previous experience completing projects within scope.
• Previous experience with service ticketing processes.
• Required 1+ year of previous knowledge in fire, CCTV, intrusion, emergency nurse call systems.
• Excellent communication skills.
• Must have valid US Driver’s license.

Responsibilities

• Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments
• Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results
• Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity
• When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement
• Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects
• Purse ongoing professional development opportunities, with a particular focus on leadership and communication skills, to further enhance contribution to the team
• Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards
• Demonstrate proficiency in system configuration and the successful commissioning of systems, providing clients with reliable and fully operational solutions
• Embrace the flexibility of the role by willingly accepting additional job duties that may be assigned in the course of our business operations, further enriching the dynamics of this job description

Skills

Construction trade

Electrical knowledge

Telecommunication basics

Networking basics

IT networking

Reading drawings

Team leadership

Project accountability

Experience with service tickets

Fire/CCTV/Intrusion knowledge

Tools

TCP/IP

VoIP

IP addressing

Job description

K Group Companies in Blaine, Minnesota seeks a Field Service Technician Level II to support installation teams, configure and program devices, and lead on complex projects.

You will mentor Level I technicians, manage service tickets, and coordinate with project staff while ensuring high quality and customer satisfaction.

The role offers a comprehensive benefits package and opportunities for professional growth within a family-owned, US-based technology services provider.