Communications Coordinator-Sheriff's Office

fortbendcountytx; Richmond (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

Fort Bend County is seeking a Communications Coordinator to oversee the Emergency Communications Center operations, supervise 911 staff, and ensure compliance with federal and state laws. The role requires experience in 911 operations, strong communication skills, and a Texas driver’s license.

You will manage scheduling, training, and performance evaluations while coordinating with public safety partners to maintain high-quality dispatch services.

Qualifications

• U.S. Citizen
• High school diploma or GED required.
• Minimum five years in emergency dispatch or related law enforcement experience.
• TCOLE Advanced or Master Telecommunications Operator Certification.
• Knowledge of TLETS; 911 operations; DOS/Windows and PC hardware.
• Strong written and verbal communication skills.
• Criti-call dispatcher test and data-entry/dispatch simulation test score requirements.
• Typing speed minimum of 35 wpm.
• Proficiency with spreadsheets and word processing.
• Interpersonal, supervisory and time-management abilities.
• Valid Texas Driver's License.

Responsibilities

• Develop, evaluate, and enforce policies for the Emergency Communications Center.
• Serve as liaison with public, law enforcement, fire and EMS personnel; build cooperative relationships.
• Supervise and evaluate 911 staff; provide feedback to ensure quality service; ensure compliance with laws and procedures.
• Schedule personnel and ensure shifts are adequately staffed; manage disciplinary processes as needed.
• Operate CAD and TCIC/NCIC databases; maintain confidentiality of information.
• Respond to inquiries or complaints; coordinate with agencies and determine resolutions.

Skills

Communication skills

Leadership

Supervision

Time management

Education

High School Diploma/GED

Tools

TCIC/NCIC

DOS/Windows

Job description

Fort Bend County is ranked as one of the fastest growing counties in the nation. We have capitalized on not only the creed of our location, but on the "quality of life" for our families to call home. Our employees are the key to our success and the heartbeat of our foundation. The diversity and inclusivity of our community is our strength and at the forefront of a workplace environment welcoming to all. Live Here! Work Here!

Communications Coordinator

• Develop, evaluate, and enforce operational policies and procedures to ensure the Emergency Communications Center operates in a professional and timely manner.
• Serves as liaison and effectively represents the Sheriff's Office Emergency Communications Center in contacts with the public, Law Enforcement, Fire and EMS personnel. Establish and maintain cooperative relationships with those contacted during the course of work.
• Supervise and evaluate work performance of 911 Telecommunications' staff; provide constructive feedback to ensure quality service; ensure staff follows established federal and state laws, procedures and guidelines for 911 Emergency telecommunications including TCIC/NCIC work, entries, modifications, and cancellations.
• Manage assigned personnel by motivating and leading, correcting personnel issues, resolving problems and administering the disciplinary process. Provided training to staff in work procedures. Responsible for the annual evaluations of shift personnel.
• Responsible for doing quality control and quality improvement for the shift assigned to them by the communications manager; Responsible for equipment maintenance.
• Ensuring that all work is completed; Help with decision-making.
• Responsible for scheduling personnel and ensuring that each shift is adequately staffed.
• Identify and respond to developing situations alerting appropriate agency staff, authorities, and emergency personnel according to established procedures while coordinating with other enforcement agencies or departments to obtain additional help as needed.
• Respond to inquiries or complaints related to Communications Center operations, activities, or personnel. Research inquiry/complaint, report findings, and initiate resolution.
• Maintain strict confidentiality of information and data related to department and dispatch operations.
• Answering, entering and dispatching Law Enforcement, Fire, and EMS calls for service including TDD/TTY; Provide courtesy and servitude to the public; Provide medical pre arrival instructions to the public.
• Operates numerous highly technical computer systems including the Computer Aided Dispatch (CAD); enter and retrieves information to and from various databases including TCIC/NCIC, Fort Bend County computer systems, and a variety of local, regional, and state emergency response databases.
• Telecommunications Officers must be willing to work during any declared Office of Emergency Management event and accept different hours and days off depending on the demands of the Fort Bend County Communications Center.
• Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.
• Required to occasionally work overtime.

Minimum Requirements

• U.S. Citizen
• High School Diploma/GED (Must be 18 years of age or older)
• A minimum of five (5) or more years working as an emergency dispatcher, or a total of five (5) years law enforcement job related experience with three (3) years telecommunications experience. Progressively responsible roles in leadership, training or supervision within a 9-1-1 communications center a plus.
• TCOLE Advanced or Master Telecommunications Operator Certification. Knowledge of TLETS; 911 operations; Working knowledge of DOS, Windows, PC Hardware and RS 6000 AIX computer devices.
• Strong computer written and verbal communication skills; "Criti-call" candidate test; data-entry/dispatch simulation test score of 3500 KPH or above; typing test with minimum score of 35 wpm.
• Working knowledge of spreadsheets, word processing; Verbal and written communication skills; Strong interpersonal skills and ability to deal effectively with citizens and employees of the organization.
• Management, organizational and supervisory skills; Ability to function effectively without direct supervision and in the absence of written oral instructions under varying conditions of activity.
• Ability to prioritize own/other's work.
• Valid Texas Driver's License

IMPORTANT - TESTING REQUIREMENT (PLEASE READ)

All applicants must schedule and pass the required Criticall (911 Dispatcher) Test prior to moving forward in the hiring process.

Applicants MUST contact the Sheriff's Office Human Resources to schedule the test before proceeding.

Do Not wait until later in the process.