Communications Coordinator-Sheriff's Office

Fort Bend County; Richmond (TX); On-site; USD 58,000 - 69,000; Full time

Job summary

Fort Bend County is seeking a Communications Coordinator to oversee the Emergency Communications Center, develop policies, supervise 911 staff, and ensure compliant operations for law enforcement, fire, and EMS dispatch.

The role requires U.S. citizenship, a high school diploma, 5+ years in dispatch or equivalent, and certification; candidates must pass testing and tolerate flexible hours during emergencies.

Qualifications

• U.S. Citizen
• High School Diploma/GED (Must be 18 years of age or older)
• Five years emergency dispatcher experience or five years law enforcement related experience with three years telecommunications experience
• TCOLE Advanced or Master Telecommunications Operator Certification; knowledge of TLETS; 911 operations; working knowledge of DOS, Windows, PC hardware and RS 6000 AIX devices
• Strong computer written and verbal communication skills; criti-call test; data-entry/dispatch test score 3500 KPH+; 35 wpm typing
• Ability to prioritize work; strong interpersonal skills; supervision and leadership experience

Responsibilities

• Develop, evaluate, and enforce operational policies and procedures for the Emergency Communications Center.
• Serve as liaison and represent the Communications Center in contacts with the public and emergency personnel; maintain cooperative relationships.
• Supervise and evaluate 911 staff; provide feedback to ensure quality service and compliance with laws and guidelines.
• Schedule personnel and ensure shifts are adequately staffed.
• Identify and respond to developing situations coordinating with other agencies.
• Operate CAD and related systems and handle data entry in TCIC/NCIC and county systems.
• Work overtime as needed; participate in emergency management duties.

Skills

Emergency dispatch experience

Telecommunications certification

Typing 35 wpm

DOS/Windows knowledge

Education

High School Diploma or GED

Tools

TCIC/NCIC

Windows

PC Hardware

Job description

If you are a current Fort Bend County employee (excluding election workers):

Fort Bend County is ranked as one of the fastest growing counties in the nation. We have capitalized on not only the creed of our location, but on the "quality of life" for our families to call home. Our employees are the key to our success and the heartbeat of our foundation. The diversity and inclusivity of our community is our strength and at the forefront of a workplace environment welcoming to all. Live Here! Work Here!

Communications Coordinator

• Develop, evaluate, and enforce operational policies and procedures to ensure the Emergency Communications Center operates in a professional and timely manner.
• Serves as liaison and effectively represents the Sheriff’s Office Emergency Communications Center in contacts with the public, Law Enforcement, Fire and EMS personnel. Establish and maintain cooperative relationships with those contacted during the course of work.
• Supervise and evaluate work performance of 911 Telecommunications’ staff; provide constructive feedback to ensure quality service; ensure staff follows established federal and state laws, procedures and guidelines for 911 Emergency telecommunications including TCIC/NCIC work, entries, modifications, and cancellations.
• Manage assigned personnel by motivating and leading, correcting personnel issues, resolving problems and administering the disciplinary process. Provided training to staff in work procedures. Responsible for the annual evaluations of shift personnel.
• Responsible for doing quality control and quality improvement for the shift assigned to them by the communications manager; Responsible for equipment maintenance.
• Ensuring that all work is completed; Help with decision-making.
• Responsible for scheduling personnel and ensuring that each shift is adequately staffed.
• Identify and respond to developing situations alerting appropriate agency staff, authorities, and emergency personnel according to established procedures while coordinating with other enforcement agencies or departments to obtain additional help as needed.
• Respond to inquiries or complaints related to Communications Center operations, activities, or personnel. Research inquiry/complaint, report findings, and initiate resolution.
• Maintain strict confidentiality of information and data related to department and dispatch operations.
• Answering, entering and dispatching Law Enforcement, Fire, and EMS calls for service including TDD/TTY; Provide courtesy and servitude to the public; Provide medical pre arrival instructions to the public.
• Operates numerous highly technical computer systems including the Computer Aided Dispatch (CAD); enter and retrieves information to and from various databases including TCIC/NCIC, Fort Bend County computer systems, and a variety of local, regional, and state emergency response databases.
• Telecommunications Officers must be willing to work during any declared Office of Emergency Management event and accept different hours and days off depending on the demands of the Fort Bend County Communications Center.
• Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.
• Required to occasionally work overtime.

Minimum Requirements

• U.S. Citizen
• High School Diploma/GED (Must be 18 years of age or older)
• A minimum of five (5) or more years working as an emergency dispatcher, or a total of five (5) years law enforcement job related experience with three (3) years telecommunications experience. Progressively responsible roles in leadership, training or supervision within a 9-1-1 communications center a plus.
• TCOLE Advanced or Master Telecommunications Operator Certification. Knowledge of TLETS; 911 operations; Working knowledge of DOS, Windows, PC Hardware and RS 6000 AIX computer devices.
• Strong computer written and verbal communication skills; "Criti-call" candidate test; data-entry/dispatch simulation test score of 3500 KPH or above; typing test with minimum score of 35 wpm.
• Working knowledge of spreadsheets, word processing; Verbal and written communication skills; Strong interpersonal skills and ability to deal effectively with citizens and employees of the organization.
• Management, organizational and supervisory skills; Ability to function effectively without direct supervision and in the absence of written oral instructions under varying conditions of activity.
• Ability to prioritize own/other’s work.
• Valid Texas Driver's License
• IMPORTANT – TESTING REQUIREMENT (PLEASE READ)

All applicants must schedule and pass the required Criticall (911 Dispatcher) Test prior to moving forward in the hiring process.

IMPORTANT – TESTING REQUIREMENT (PLEASE READ)

Location (Gus George Academy Building):

Fort Bend County Sheriff’s Office

Human Resources

1521 Eugene Heimann Circle, Suite 144

Richmond, Texas 77469

Salary Range: $42.00 per hour

Closing Date: Upon filling position

All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide-range of great benefits.

Fort Bend County is an equal opportunity employer, committed to non-discrimination in employment on any basis including race, color, religion or creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy status (including childbirth and related medical conditions), national origin, ethnicity, citizenship status, age (40 and over), physical or mental disability, genetic information, protected military and veteran status, political affiliation or beliefs, or any other classification protected by state, federal and local laws, unless such classification is a bona fide occupational qualification.

For more information on Fort Bend County's Title VI / Nondiscrimination Statement, visit www.fbctx.gov/comply

Fort Bend County is committed to providing equal opportunity and reasonable accommodations to employees with disabilities. FBC complies with the Americans with Disabilities Act and all other applicable federal, state and local laws regarding disability discrimination and accommodation.