Lead

Hunter Super Techs - TurnPoint; Aberdeen (MD); On-site; USD 21,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision benefits

401k with company match

Paid time off

Job summary

Areas USA is seeking a Lead in Aberdeen, MD to support the Concept Manager and Assistant Manager. The role concentrates on driving store sales, supervising a shift, and maintaining a high standard of guest experience.

The Lead is expected to model Areas USA’s values, supervise staff, and respond to high-volume periods with calm leadership, ensuring consistent guest service and adherence to store policies.

Qualifications

• Minimum High School Diploma; some college preferred.
• Knowledge of the restaurant environment.
• Exceptional sales and operational skills in a guest service environment.
• Strong communication and interpersonal skills.
• Team-building and problem-solving abilities.

Responsibilities

• Models a guest comes first attitude and supervises shift employees to ensure excellent guest service.
• Reviews store environment to identify problems and opportunities for improvement and coaches the shift.
• Communicates ideas to the Store Manager or Assistant Manager for broader improvements.
• Demonstrates integrity and promotes company culture and values.
• Maintains calm presence during high volume periods and sets an example for the team.
• Performs special projects and other responsibilities as assigned.

Skills

guest service

sales

communication

team-building

problem-solving

leadership

discretion

fast-paced environment

Education

High school diploma

Tools

Computer equipment

Job description

Location: I-95 JFK Memorial Hwy, MM 82, Aberdeen, MD, 21001

Position Title: Lead

Department: Food and Beverage Operations

Reports To: Concept Manager/Assistant Manager

Status: Non – Exempt/Hourly

Pay Rate: $17.00 per hour

Broad Functions

The Lead contributes to the restaurant’s success by assisting the Concept Manager and Assistant Manager in executing store sales and operational goals. This job assists and supervises a team to create and maintain a good experience for our guests and shift members. The candidate is responsible for modeling and acting in accordance with Areas USA’s high standards and guiding principles in absence of the Concept Manager or Assistant Manager.

Main Duties and Responsibilities

• Models a “guest comes first” attitude, delivers excellent guest service, and supervises shift employees to ensure they are delivering excellent guest service.
• Constantly reviews store environment to identify problems, concerns, and opportunities for improvement, to provide coaching and direction to the shift, to achieve sales and operational goals.
• Communicates ideas to the Store Manager or Assistant Manager for broader areas of improvement.
• Demonstrates integrity, honesty, and knowledge to promote the culture, values, and mission of Areas USA.
• Maintains and models a calm exterior presence during periods of high volume or unusual events and moves on immediately after to keep store operating to standard and to set an example for the shift or team.
• Perform special projects and other responsibilities as assigned.

Skills and Qualifications

• One to two years of employment in a related position.
• Minimum High School Diploma, some College preferred.
• Knowledge of the Restaurant environment.
• Exceptional sales and operational skills in a guest service environment.
• Strong communication and interpersonal skills.
• Team‑building and strong problem‑solving skills.
• Ability to use discretion in providing direction to others.
• Ability to work in a fast‑paced, team environment.
• Ability to develop and maintain effective working relationships.
• Ability to act with a “guest comes first” attitude and deliver guest service that meets or exceeds guest expectations.
• Ability to communicate and execute management directives.
• May require knowledge of computer equipment or other technical devices or broad knowledge in several operational areas.

EEOC Statement

We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to: stand for long periods of time, use hands and fingers, and be able to handle, feel, communicate verbally, and hear. The associate is frequently required to reach with hands and arms, climb, balance, taste and smell. The associate is also occasionally required to walk, stoop, kneel, crouch, crawl, and either lift or move to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Be able to work in a standing position for long periods of time (up to 8hrs).

Benefit Information

• We offer full-time eligible employees affordable medical insurance, dental and vision benefits, along with a variety of voluntary insurance options.
• Our benefits package includes company-sponsored life insurance, a free employee assistance program, competitive paid time off, company holidays, and a 401k retirement plan with company match.
• Plus, enjoy access to discount programs for travel and entertainment and a location meal program.
• In addition, this position is eligible for overtime and overnight differentials