Customer Service Representative (LAX)

Lsg Group; Los Angeles (CA); In loco; USD 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Tier1usa in Los Angeles, California, is seeking dedicated personnel to assist with flight operations, including set-up, loading, and customer interactions. Candidates must be adaptable to a 24/7 work environment and possess a valid driver's license.

The ideal candidate will have a clean driving record and a willingness to work within a diverse team. Frequently lifting and moving products and equipment is required, ensuring compliance with all safety standards.

Competenze

• Valid driver’s license (CDL preferred) with a clean DMV record.
• Must be 21 years of age and eligible to work in the United States.
• Flexible to work in a 24/7 environment, including nights, weekends, and holidays.

Mansioni

• Set-up flights and load/unload trucks.
• Inspect trucks and vehicles for compliance.
• Guide flights into and out of aircraft when needed.

Conoscenze

Team player

Basic math skills

Ability to work under pressure

Clear DMV record

Flexible schedule

Descrizione del lavoro

Description of Duties

• Set‑up flights
• Read and understand flight diagrams and truck loading procedures
• Load and unload trucks
• Meet selected flights on arrival, cater, and approach aircraft
• Supply flights as needed
• Move vehicles
• Inspect trucks and vehicles
• Check flights upon departure for 100% accuracy
• Interact with flight attendants and brief crews
• Handle flight attendant complaints and concerns, resolve problems
• Communicate flight issues with dispatch
• Provide feedback to operations to address root causes
• Guide flights into and out of aircraft when needed
• Perform basic housekeeping functions as required
• Comply with all customer service SOPs

Job Skills or Qualifications

• Must be able to work well with others under pressure
• Valid driver’s license (CDL preferred) with a clean DMV record (5 years)
• Obtain a SIDA badge and clear a 10‑year background verification clearance to receive a Customs Seal; a driver seal is required
• Experience driving large delivery trucks
• Basic math skills
• Apply safety standards
• Flexible to work in a 24/7 environment, which includes nights, weekends, and holidays
• Lift, push, pull, move product, equipment, and supplies up to 50 pounds safely
• Regularly stand, bend, stoop, lift, walk on uneven surfaces, and move intermittently during shifts
• Work at heights
• 21 years of age and eligible to work in the United States
• Pass background check and drug screen
• Stand for entire shift duration
• Be available to work in a 38‑degree cold room when necessary
• Team player and work well with a diverse team
• Comprehend verbal and written specifications in English
• Flexible schedule – this is a 24‑hour operation, 7 days a week
• Union Position: willing to pay union dues after 14 days
• Complete application/orientation process in English
• Lift 25+ pounds occasionally, 50+ pounds frequently, 10+ pounds consistently; bend, stoop, twist repeatedly; stand 8‑12 hours per day