Customer Service Intermodal - LAX

FIASCO ENTERPRISES LLC; Carson (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

FIASCO ENTERPRISES LLC is seeking a customer service dispatch representative in Carson, CA to support our Intermodal division. You will handle drayage orders, maintain data accuracy, and provide timely, professional service to internal and external customers.

The role requires 1–2 years of dispatching experience, familiarity with port operations, and excellent communication and organizational skills in a fast-paced environment. On-site position with a focus on reliability and efficiency.

Qualifications

• 1–2 years of dispatching experience.
• Prior experience with port drivers or maritime industry preferred.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Ability to multi-task and work under pressure.
• Reliable and able to operate in a fast-paced environment.

Responsibilities

• Handle drayage needs with timely execution of import/export work orders.
• Accurate data entry and confirmation of port, rail, and customer work orders.
• Provide professional customer service via phone and email, including quotes and order maintenance.
• Perform clerical duties such as answering calls, emails, photocopying, printing, and filing.
• Maintain and safeguard customer data; track and trace freight when needed.
• Coordinate with dispatch to ensure on-time delivery and adequate asset utilization.

Skills

Dispatching experience

Communication skills

Job description

JOB SUMMARYProvide excellent customer service representative team out of Carson, CA to address customer needs and inquiries to our Intermodal division. Provide support to internal and external customers with proactive communication.ESSENTIAL DUTIES AND RESPONSIBILITIESServe drayage needs with timely execution of all import/export work orders.Accurate data entry, with confirmation of all port, rail, and customer work order information.Provide excellent, professional, and timely customer service whether handling customer inquiries, complaints, quotes, support in order maintenance processes.Provide clerical support to daily operations- including, but not limited to answering the telephone/ emails, photocopying, printing, faxing, filing, record maintenance.Collect, safekeep, and help upkeep all relevant customer data.Maintain open communication with customers and team to ensure all parties are clear in direction, whether confirming pickup/ delivery time and date, ensuring all mandatory forms are completed and attached, if any moves need to have any specialized freight requirements or appointment, or of any new accessorial charges (chassis, detention, etc.)Assist in tracking and tracing their freight, when needed.Notify customers of freight and port availability, capacity, and other important information.Will need to maintain knowledge of company services.Work and coordinate effectively with dispatch team to ensure freight is delivered safely and on time.Adhere to company policies and procedures.Manage container emails.Verify port availability.Coordinate and manage the assignment, flow and execution of moves by ensuring utilization of assets.Ensure safety, quality, and timeliness.COMPETENCIES1-2 years of experience in dispatching.Must have prior experience working with port drivers and/ or maritime industry.Strong verbal and written communication skills.Must be reliable and able to work in a fast-paced environment.Strong verbal and written communication skills.Excellent organizational and time management skills.Must be able to multi-task.Must be able to work under pressure.