Law Firm Front Desk & Client Experience Lead

Slater Slater Schulman LLP; New York (NY); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Generous PTO and paid holidays

Employee referral program

Job summary

Slater Slater Schulman LLP, a prominent New York law firm, seeks a reliable receptionist to be the first point of contact for clients and visitors. You will greet guests, route calls, and support attorneys with daily tasks in a fast-paced environment.

The role requires excellent organization, attention to detail, and a professional demeanor, with a focus on client experience and confidentiality. Full-time hours from 9:00 AM to 5:00 PM, on-site in New York.

Qualifications

• Experience: Law firm or professional office experience is a strong plus.
• Education: High School Diploma or equivalent required.
• Tech-Savvy: Proficiency in Windows-based software and Microsoft Office Suite (Word, Excel, Outlook) with an ability to learn new applications quickly.
• Communication: Outstanding verbal and written communication skills paired with a professional demeanor.
• Autonomy: Self-starter capable of working under minimal supervision while maintaining a proactive, team-oriented mindset.
• Client Focus: Dedicated to providing high-quality service and exceeding client expectations.
• Adaptability: Strong ability to prioritize tasks, multi-task, and stay composed under pressure in a fast-paced environment.
• Collaboration: Skilled at building effective working relationships across all levels of the organization.

Responsibilities

• Greet clients and visitors warmly to create an exceptional, positive first impression.
• Answer and route incoming switchboard calls promptly, delivering accurate messages via email or voicemail.
• Maintain clear communication between the reception desk and office clientele while strictly adhering to confidentiality policies.
• Coordinate schedules, book conference rooms, and maintain an accurate log of events, personnel, and visitors.
• Manage conference room setups to ensure all reservation requests are met before scheduled meetings.
• Receive, log, and direct incoming deliveries efficiently.
• Support administrative staff and attorneys with special projects and daily tasks as needed.
• Ensure the reception and conference areas remain polished, tidy, and welcoming at all times.

Skills

Law firm experience

Office administration

MS Office

Windows-based software

Communication skills

Autonomy

Client focus

Adaptability

Collaboration

Education

High School Diploma or equivalent

Tools

Windows-based software

Microsoft Office Suite (Word, Excel, Outlook)

Job description

Slater Slater Schulman LLP, a prominent New York law firm, seeks a reliable receptionist to be the first point of contact for clients and visitors. You will greet guests, route calls, and support attorneys with daily tasks in a fast-paced environment.

The role requires excellent organization, attention to detail, and a professional demeanor, with a focus on client experience and confidentiality. Full-time hours from 9:00 AM to 5:00 PM, on-site in New York.