Law Office Administrator - Client Experience & Scheduling

Cordell & Cordell; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Cordell & Cordell in New York seeks an on-site receptionist/intake coordinator to greet clients, schedule consultations, and ensure smooth attorney calendars. You will handle timely follow-up, enter client data, and support the intake process with professionalism.

This role emphasizes accurate data entry, empathetic client service, and reliable attendance. You will collaborate with attorneys and staff to maintain organized workflows, respond to calls and emails quickly, and contribute to a

Qualifications

• High school diploma or GED required or equivalent.
• Experience in a law office, medical office, or professional setting preferred.
• Strong communication and client service skills.
• Highly organized with strong attention to detail and ability to multitask.

Responsibilities

• Serve as the primary point of contact for incoming client inquiries.
• Schedule, confirm, and reschedule consultations.
• Manage attorney calendars to maximize efficiency.
• Conduct timely follow-up with prospective clients.
• Deliver a professional, empathetic intake experience.
• Enter and maintain accurate client data in our Case Management System.
• Monitor and respond to calls, emails, and voicemails promptly.
• Maintain an organized office and reception space.
• Coordinate couriers, process servers, and marketing materials.
• Process deposits, invoices, and check requests.
• Handle sensitive client information with discretion and care.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Professional presence

Attendance reliability

Education

High School Diploma or GED

Tools

Microsoft Office

Case Management System

Job description

Cordell & Cordell in New York seeks an on-site receptionist/intake coordinator to greet clients, schedule consultations, and ensure smooth attorney calendars. You will handle timely follow-up, enter client data, and support the intake process with professionalism.

This role emphasizes accurate data entry, empathetic client service, and reliable attendance. You will collaborate with attorneys and staff to maintain organized workflows, respond to calls and emails quickly, and contribute to a