Law Enforcement Gear Customer Success Specialist

L.N. Curtis & Sons; Kent (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

L.N. Curtis & Sons is seeking a Law Enforcement Customer Service Representative to work on-site in Kent, WA.

You will assist law enforcement personnel with outfitting, measuring for armor and uniforms, and completing checkout in-store, while also handling customer inquiries by phone and email for account management. The role requires knowledge of the Emergency Responder Equipment market, with product offerings including uniforms, body armor, holsters, flashlights, boots, tools, and related

Qualifications

• High School Diploma.
• High computer literacy (Outlook, Microsoft Office, general software).
• 1+ years of work experience with high-volume data entry.
• 2+ years of experience with face-to-face customer service or customer account management.

Responsibilities

• Serve as primary point of contact for law enforcement customers and accounts, including answering inquiries, resolving complaints, and providing updates on new products.
• Learn and gain a thorough understanding of all product offerings (such as tactical gear, uniforms, and body armor).
• Educate customers on all product offerings.
• Provide quality face-to-face customer service interactions, especially one-on-one.
• Size customers in-store for uniforms, equipment, body armor, and related items.
• Accurately create, draft, and finalize Purchase Orders (P.O.'s) according to customer needs.
• Process customer P.O.'s accurately via phone and email.
• Perform a high volume of order entries quickly and accurately.
• Continuously build and maintain profitable relationships with customers.
• Answer incoming phone calls.
• Maintain cleanliness and stock of showroom floor.
• Other duties as assigned by management to address and provide effective support of company mission, values and goals.

Skills

Customer service

Account management

Data entry

Communication

Education

High School Diploma

Tools

NetSuite

Job description

L.N. Curtis & Sons is seeking a Law Enforcement Customer Service Representative to work on-site in Kent, WA.

You will assist law enforcement personnel with outfitting, measuring for armor and uniforms, and completing checkout in-store, while also handling customer inquiries by phone and email for account management. The role requires knowledge of the Emergency Responder Equipment market, with product offerings including uniforms, body armor, holsters, flashlights, boots, tools, and related