Curtis Blue Line Customer Service Representative

L.n.-Curtis-; Kent (WA); On-site; USD 40,000 - 65,000; Full time

Job summary

Curtis Blue Line in Kent, WA is seeking a Law Enforcement Customer Service Representative to work in a dual role: in-store outfitting law enforcement personnel with tactical gear and managing customer accounts via phone and email.

This on-site position requires knowledge of the Emergency Responder Equipment market; you will learn products like uniforms, body armor, holsters, flashlights, boots, and tools while building lasting customer relationships.

Qualifications

• High School Diploma required.
• High computer literacy (Outlook, Microsoft Office).
• 1+ years of work experience with high-volume data entry.
• 2+ years of experience with face-to-face customer service or customer account management.
• Knowledge of law enforcement product offerings preferred.

Responsibilities

• Serve as primary contact for law enforcement customers and accounts, including answering inquiries and providing updates on products.
• Learn and gain a thorough understanding of all product offerings (tactical gear, uniforms, body armor).
• Educate customers on all product offerings.
• Provide quality face-to-face customer service interactions, especially one-on-one.
• Size customers in-store for uniforms, equipment, body armor, and related items.
• Draft and finalize Purchase Orders (P.O.’s) according to customer needs.
• Process customer P.O.’s via phone and email.
• Perform a high volume of order entries quickly and accurately.
• Maintain showroom cleanliness and stock.
• Build and maintain profitable customer relationships.

Skills

Communication skills

Organized

Multi-tasking

Team player

Written & verbal communication

Education

High School Diploma

Tools

Outlook

Microsoft Office

Job description

Description

As a law enforcement Customer Service Representative, you will work in a dual role consisting of:

1) Working directly with law enforcement personnel – outfitting individuals with tactical gear, (holsters, flashlights, boots, tools) measuring for body armor and new uniforms, and completing checkout procedures from start to finish in a retail setting.

2) Law enforcement customer account and relationship management – responding to customer inquiries and order requests via phone and email.

This position is an on-site position only and requires knowledge of, or the ability to learn, the Emergency Responder Equipment market. Product offerings include, but are not limited to: uniforms, body armor, holsters, flashlights, boots, tools, and other tactical gear.

Our Curtis Blue Line stores are open to the public Monday-Friday, 9:00am – 5:00pm.

Duties and Responsibilities to include:

• Serve as primary point of contact for law enforcement customers and accounts, including answering inquiries, resolving complaints, and providing updates on new products.
• Learn and gain a thorough understanding of all product offerings (such as tactical gear, uniforms, and body armor).
• Educate customers on all product offerings.
• Provide quality face-to-face customer service interactions, especially one-on-one.
• Size customers in-store for uniforms, equipment, body armor, and related items.
• Accurately create, draft, and finalize Purchase Orders (P.O.’s) according to customer needs.
• Process customer P.O.’s accurately via phone and email.
• Perform a high volume of order entries quickly and accurately.
• Continuously build and maintain profitable relationships with customers.
• Answer incoming phone calls.
• Maintain cleanliness and stock of showroom floor.
• Other duties as assigned by management to address and provide effective support of company mission, values and goals.

Requirements

Pre-requisite Core Competencies

• Ability to quickly understand and articulate all product offerings.
• Highly organized and detail-oriented.
• Strong ability to multi-task.
• Strong team player and able to work well with others.
• Effective communication skills (written and oral).
• Strong self-starter with a solid work ethic.
• Demonstrated good judgement and a high degree of integrity.
• A history of continuing professional and personal development.

Must Have / Must Have Skills

• High School Diploma.
• High computer literacy (Outlook, Microsoft Office, general software).
• 1+ years of work experience with high-volume data entry.
• 2+ years of experience with face-to-face customer service or customer account management.

Highly Preferred Skills

• Working knowledge of law enforcement product offerings (uniforms, body armor, tactical gear).
• 4+ years of experience managing customer accounts.
• 4+ years of experience with face-to-face customer service.
• Experience with Enterprise Resource Planning software (NetSuite or similar).

About Us:

Curtis Blue Line is the Law Enforcement Division of L.N. Curtis and sons, a privately held family owned corporation established in 1929. Curtis Blue Line supplies law enforcement agencies with uniforms and equipment from 9 retail centers in the Western United States. Headquartered in Walnut Creek, CA, retail centers are located in Salt Lake City, Utah; West Sacramento, CA; Dublin, CA; Santa Fe Springs, CA; Kent, WA; Tigard, OR; Boise, ID, Gilbert, AZ, and Centennial, CO. First class service and friendly relationship oriented sales are a priority for all team members of Curtis Blue Line.

L.N. Curtis & sons is proud to be an Equal Employment Opportunity and Aff… L.N. Curtis & sons is proud to be an Equal Employment Opportunity and Aff…

L.N. Curtis & sons is proud to be an Equal Employment Opportunity and Aff… Additionally, L.N. Curtis & sons participates in the E-Verify program as required by law. You may view our Equal Employment, Pay Transparency and E-Verify notices at https://www.lncurtis.com/careers.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].