Launch Your Banking Career: Personal Banker I Trainee

Fifth Third Bank, N.A.; Jackson (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Fifth Third Bank, Jackson, MI is seeking a Retail Personal Banker I as part of a 9-week onboarding program with rotations in operations and Sales & Service. The role uses a consultative sales approach to identify financial needs and to grow customer relationships, while also handling teller duties as part of the platform team.

On completion of the program, candidates advance within the Retail Personal Banker family; a focus on customer experience, cross-selling, and referrals is essential, along

Qualifications

• College degree or work experience providing transferrable skills, or a combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities to acquire new consumer households and/or cross-sell to established customers.
• Must be able to demonstrate understanding of advanced math functions for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and communication.
• This position requires S.A.F.E. Act registration at the time of employment through the NMLS.

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile.
• Maintain knowledge of Retail products/services and recommend solutions.
• Proactively reach out to customers and set appointments for financial reviews.
• Cross-sell to existing customers and engage in outside sales activities.
• Establish relationships with Business Partners and refer customers for holistic solutions.
• Meet/exceed customer experience and revenue goals and support P&L targets.
• Provide guidance to CSRs on sales and referral process.
• Promote customer satisfaction with a friendly, professional demeanor.
• Maintain confidentiality and adhere to policies and procedures.
• Participate in loan and bankcard processes from application to closing.

Skills

Sales experience

Customer service

Cross-selling

Financial products

Education

College degree or work experience

Job description

Fifth Third Bank, Jackson, MI is seeking a Retail Personal Banker I as part of a 9-week onboarding program with rotations in operations and Sales & Service. The role uses a consultative sales approach to identify financial needs and to grow customer relationships, while also handling teller duties as part of the platform team.

On completion of the program, candidates advance within the Retail Personal Banker family; a focus on customer experience, cross-selling, and referrals is essential, along