Launch Readiness Engineer – Plant Vehicle Team

Ford; Louisville (KY); On-site; USD 87,000 - 166,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Parental leave and family care

Tuition assistance

Vehicle discount program

Paid time off and holidays

Job summary

Ford Motor Company’s Louisville Plant is hiring a Plant Vehicle Team Service Engineer at the Louisville Assembly Plant. The role focuses on identifying and mitigating service risks during Launch and LTIS, ensuring dealers can fix vehicles right the first time without Ford assistance.

Requires strong program management, 8D experience, and close work with FCSD and design teams. The position is onsite with travel to support investigations as needed; salary bands include two grades, with a broad

Qualifications

• Bachelor's degree required
• 5+ years automotive service technical experience
• 5+ years problem solving resolution, technical writing, and presentation skills
• 3+ years of Global 8D experience or green belt certification
• 3+ years of documented project or program management experience

Responsibilities

• Identify product quality concerns during Launch and LTIS that risk customer satisfaction and warranty cost
• Pre-launch review cases in JIRA/AIMS and evaluate severity and dealer capability
• Investigate Masked Codes and communicate with dealers as needed
• Coordinate Parts & Software availability and publish awareness messages and TsBs
• Represent FCSD in engineering and manufacturing lead meetings
• Monitor Onsite Modification programs and identify service risks
• Support ECB reviews to identify service trends
• Support Early Dealer Feedback process after major launches
• Represent FCSD in vehicle launch meetings and ensure efficient issue management
• Use GCQIS and other data systems to track service concerns
• Work with Design for Service and CIDR teams on hand-offs after LTIS/Launches
• Leverage QSF processes to accelerate service solutions
• Escalate issues to FCSD PVT Manager when needed
• Develop proficiencies in data systems like AIMS, QED, BSAQ, JIRA, GCQIS and test fleet data

Skills

Automotive service engineering

Problem solving

Technical writing

Presentation skills

Global 8D experience

Project management

Education

Bachelor's degree

Tools

JIRA

AIMS

GCQIS

WERS

MMP

GSAR

TWAS

Job description

Ford Motor Company’s Louisville Plant is hiring a Plant Vehicle Team Service Engineer at the Louisville Assembly Plant. The role focuses on identifying and mitigating service risks during Launch and LTIS, ensuring dealers can fix vehicles right the first time without Ford assistance.

Requires strong program management, 8D experience, and close work with FCSD and design teams. The position is onsite with travel to support investigations as needed; salary bands include two grades, with a broad