Vehicle Launch & Service Engineer – KC Assembly (Hybrid)

Ford; Kansas City (MO); Hybrid; USD 87,000 - 166,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Parental leave and backup child care

Vehicle discount program for employees

Tuition assistance

Paid time off and holidays

Job summary

Ford is seeking a Plant Vehicle Team Service Engineer for the Kansas City Assembly Plant. The role focuses on proactively identifying service risks during Launch and LTIS, coordinating with dealers and internal teams to fix issues on first attempt, and traveling for product investigations as needed.

The candidate will work onsite in a dynamic environment, partnering with PVT residents, engineers, and launch teams to improve service readiness and supplier communication.

Qualifications

• Bachelor's degree and automotive service experience required.
• 5+ years of automotive service technical experience.
• 5+ years of problem solving, technical writing and presentation experience.
• 3+ years of Global 8D experience or green belt certification.
• 3+ years of project or program management experience.

Responsibilities

• Identify product quality concerns during Launch and LTIS that impact customer satisfaction and warranty costs.
• Pre-launch review cases in JIRA/AIMS and assess severity and dealer capability.
• Investigate Masked Codes and communicate with dealers as needed.
• Coordinate Parts & Software availability to ensure service readiness and publish notices.
• Represent FCSD PVT in meetings and coordinate with engineers and launch teams.
• Monitor onsite modification programs and builds to identify service risks and communicate appropriately.
• Support ECB reviews to identify trends in service concerns early.
• Assist FCSD PVT Manager with the Early Dealer Feedback process after major launches.
• Participate in vehicle launch meetings to ensure detections are managed efficiently.
• Use GCQIS to manage service concerns and track resolutions.
• Collaborate with Design for Service for hand-offs after milestones.
• Engage with CIDR to hand off open concerns after LTIS/Launches.
• Leverage Emerging Concern and QSF processes to accelerate fixes with stakeholders.
• Escalate high-priority issues to FCSD PVT Manager when needed.
• Use AIMS, JIRA, GSAR and test fleet data to identify service risks.

Skills

Problem solving

Technical writing

Presentation skills

Project management

8D methodology

Education

Bachelor's degree

Tools

GCQIS

WERS

MMP

GSAR

TWAS

Job description

Ford is seeking a Plant Vehicle Team Service Engineer for the Kansas City Assembly Plant. The role focuses on proactively identifying service risks during Launch and LTIS, coordinating with dealers and internal teams to fix issues on first attempt, and traveling for product investigations as needed.

The candidate will work onsite in a dynamic environment, partnering with PVT residents, engineers, and launch teams to improve service readiness and supplier communication.