Launch Account Manager: On‑Site VIP Relations Lead

Hotwire Communications Ltd; Boynton Beach (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare plans

401K with company match

Paid vacation

Volunteer time

Parental leave

Employee discounts

Referral bonuses

Entertainment discounts

Job summary

Hotwire Communications Ltd. is seeking a Launch Account Manager to drive on-site launches, coordinate VIP and board communications, and coordinate cross-functional teams for smooth installations.

The role requires close collaboration with property stakeholders and multiple internal departments to ensure a white-glove experience from day one. The successful candidate will manage community relations, pre-launch activities, and contractual deliverables while traveling up to 80% of the time to new

Qualifications

• Bachelor’s degree preferred or equivalent.
• At least 2 years’ telecommunications industry experience with account management experience preferred.
• Knowledge of cable and telecommunications products and services a plus
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
• Ability to travel up to 80% of the time
• Must be able to drive and have active and clean, non-restrictive, state issued driver’s license in assigned territory.

Responsibilities

• Maintains constant and ongoing communication regarding project status with property stakeholders.
• Is on site throughout entire launch of project (if existing community) OR visits the new construction project weekly during construction and more often as necessary during the move-in process after TCO.
• Holds meetings with community representatives or developers.
• Represents company during scheduled property Town Halls and/or Board Meetings.
• Collaborate with operational teams and create orders for all operational needs including number of on-site personnel and office space.
• Obtains list of property VIPs, Board Members and other “friendlies” for testing and initial installs.
• Coordinates to ensure common areas are completed prior to system activation, working with other departments.
• Personally handles MSAs and all correspondence for VIPs, Board Members and other “friendlies.”
• Handles all escalated customer and on-site subscriber issues including damage claims.
• Coordinates and executes informational community-wide meetings with resident population.
• Introduces ongoing operational Account Manager to the property upon turnover to internal operations group.
• Collaborates with appropriate team to deliver marketing material and make recommendations for additional collateral as necessary.
• Responds to all customer web inquiries and online/social media posts.

Skills

Communication

Account management

Project coordination

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Job description

Hotwire Communications Ltd. is seeking a Launch Account Manager to drive on-site launches, coordinate VIP and board communications, and coordinate cross-functional teams for smooth installations.

The role requires close collaboration with property stakeholders and multiple internal departments to ensure a white-glove experience from day one. The successful candidate will manage community relations, pre-launch activities, and contractual deliverables while traveling up to 80% of the time to new