Starlink LATAM Customer Success Lead

SpaceX; Union Hill-Novelty Hill (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

SpaceX is seeking a Starlink Customer Success Manager for Latin America. The role focuses on owning multi-country accounts from onboarding through growth, ensuring revenue targets, and maintaining account health across contracts, invoicing, and logistics.

The ideal candidate has 5+ years in customer-facing roles, Spanish fluency, and experience with technical products or services in enterprise or government sectors. Willingness to travel across Latin America is required.

Qualifications

• Bachelor's degree or equivalent with 6+ years in account management, customer success or a technical customer-facing role.
• 5+ years owning a defined book of business with accountability for customer health and revenue.
• Professional fluency in Spanish (written and spoken).

Responsibilities

• Own assigned Latin America accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth.
• Hit revenue targets by tracking readiness, shipments, activations, and payments, and flag risks early.
• Keep internal systems current so account status, risk and opportunity are visible in one place.
• Monitor account health, including contract compliance, KPI performance, invoicing and tax, logistics, and customer relationship.
• Set clear expectations with customers on timing and delivery, and build account plans.
• Identify expansion opportunities and new ways customers can use Starlink.
• Facilitate leadership reviews linking Starlink performance to results.

Skills

Spanish fluency

Account management

Customer success

Cross-functional collaboration

Revenue awareness

Education

Bachelor's degree in engineering, business, or related field

High school diploma + 6+ years experience

Tools

CRM systems

Salesforce

Job description

SpaceX is seeking a Starlink Customer Success Manager for Latin America. The role focuses on owning multi-country accounts from onboarding through growth, ensuring revenue targets, and maintaining account health across contracts, invoicing, and logistics.

The ideal candidate has 5+ years in customer-facing roles, Spanish fluency, and experience with technical products or services in enterprise or government sectors. Willingness to travel across Latin America is required.