LatAm Starlink Customer Success Manager

SpaceX; Texas; On-site; USD 120,000 - 180,000; Full time

Job summary

SpaceX's Starlink division seeks a Customer Success Manager for Latin America to own the post-sale relationship from onboarding through long-term growth. You will be the primary contact for assigned accounts, ensuring activation, on-time payments, and healthy revenue metrics.

Ideal candidates have 5+ years in account management or customer success, fluent Spanish, and experience with technical products or services. Some travel may be required.

Qualifications

• Bachelor's degree or 6+ years in account management, customer success, business development, operations, or technical customer-facing roles.
• 5+ years owning a defined book of business with accountability for customer health and revenue.
• 5+ years supporting customers on a technical product or service.
• Professional fluency in Spanish (written and spoken).

Responsibilities

• Own assigned Latin America accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary contact.
• Hit revenue targets by tracking readiness, shipments, activations, and payments; raise risks early.
• Keep internal systems current so account status, risk, and opportunity are visible.
• Monitor account health including contract compliance, KPI performance, invoicing, tax, logistics, and relationships.
• Set clear expectations with customers on what SpaceX can commit to on timing and delivery.
• Build account plans defining current state, healthy accounts, and next revenue.
• Identify expansion, additional sites or kits, and new usage for Starlink.
• Facilitate leadership reviews linking Starlink performance to results.
• Forecast retention and revenue so leadership can plan against a real number.
• Bring customer feedback to SpaceX to reduce errors across accounts.
• Help shape operations in Latin America, including country-level priorities, onboarding, and payments.
• Document processes to support expansion and scaling of the business.

Education

Bachelor's degree in engineering, business, or related field

High school diploma / equivalency + 6+ years of experience

Job description

SpaceX's Starlink division seeks a Customer Success Manager for Latin America to own the post-sale relationship from onboarding through long-term growth. You will be the primary contact for assigned accounts, ensuring activation, on-time payments, and healthy revenue metrics.

Ideal candidates have 5+ years in account management or customer success, fluent Spanish, and experience with technical products or services. Some travel may be required.