Starlink Customer Success Manager, Latin America

Spacex; Redmond (WA); On-site; USD 110,000 - 170,000; Full time

Job summary

SpaceX's Starlink is seeking a Customer Success Manager for Latin America. This individual contributor role owns LATAM accounts from contract through onboarding and activation, and guides long-term growth as the primary customer contact.

You will drive revenue and account health by monitoring readiness, shipments, activations, and payments, while coordinating with cross‑functional teams to keep systems current and to forecast retention and expansion.

Responsibilities

• Own assigned Latin America accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
• Hit revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip
• Keep internal systems current so account status, risk, and opportunity are visible in one place
• Monitor account health—including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship—to prevent delayed cash or churn
• Set clear expectations with customers and partners on what the company can and cannot commit to on timing and delivery
• Build account plans that define current state, a healthy account, and the next dollar of revenue
• Identify expansion, additional sites or kits, and new ways customers can use Starlink
• Facilitate leadership business reviews that connect Starlink performance to customer results
• Forecast retention and revenue for the book so leadership can plan against a real number

Job description

the company was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today the company is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars.

STARLINKCUSTOMER SUCCESS MANAGER, LATIN AMERICA

Starlink is delivering high-speed, low-latency internet around the world. Customer Success is the post-sale owner of the customer relationship where they are the single name on a book of enterprise accounts from contract signature through onboarding, activation, payment, and long-term growth.

This is an individual contributorrole,and the idealcandidateis a self-starter who is comfortableoperatingwithout a definedplaybook, holds a high bar ofcommunication, and treats revenue, activation, and account health as their personal responsibility.

RESPONSIBILITIES:

• Own assigned Latin America accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
• Hit revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip
• Keep internal systems current so account status, risk, and opportunity are visible in one place
• Monitor account health—including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship—to prevent delayed cash or churn
• Set clear expectations with customers and partners on what the company can and cannot commit to on timing and delivery
• Build account plans that define current state, a healthy account, and the next dollar of revenue
• Identify expansion, additional sites or kits, and new ways customers can use Starlink
• Facilitate leadership business reviews that connect Starlink performance to customer results
• Forecast retention and revenue for the book so leadership can plan against a real number