LATAM Customer Success Manager — Satellite Internet

Spacex; Hawthorne (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

SpaceX's Starlink seeks a Customer Success Manager for Latin America in Hawthorne, CA. You own Latin American accounts from signature to long-term growth, driving revenue, activation, and client health. You will coordinate with engineering, finance, and operations to ensure on-time delivery and renewals.

Ideal candidates have 5+ years in account management with revenue responsibility and fluent Spanish; experience with multi-country billing, tax, and regulatory considerations is a plus.

Qualifications

• Bachelor’s degree in engineering, business, or a related field OR 6+ years of professional experience in a related role
• 5+ years owning a defined book of business with accountability for customer health and revenue
• 5+ years supporting customers on a technical product or service
• Professional fluency in Spanish (written and spoken)

Responsibilities

• Own assigned Latin America accounts from contract signature through onboarding, activation, and long-term growth as the primary contact
• Hit revenue targets by tracking readiness, shipments, activations, and payments
• Keep internal systems current so account status, risk, and opportunity are visible
• Monitor account health, including contract compliance, KPI performance, invoicing, and customer relationship
• Set expectations with customers on what SpaceX can commit to on timing and delivery
• Build account plans defining current state, healthy account, and next revenue
• Identify expansion, other sites or kits, and new uses of Starlink
• Facilitate leadership reviews linking Starlink performance to results
• Forecast retention and revenue for the book for leadership planning
• Bring customer feedback to SpaceX to reduce errors across accounts
• Shape how we operate in Latin America including country priorities, onboarding, and payments
• Document processes to support expansion and scaling

Skills

Account ownership

Revenue accountability

Customer success

Spanish fluency

Education

Bachelor’s degree or higher

6+ years related experience with high school equivalency

Tools

CRM software

Job description

SpaceX's Starlink seeks a Customer Success Manager for Latin America in Hawthorne, CA. You own Latin American accounts from signature to long-term growth, driving revenue, activation, and client health. You will coordinate with engineering, finance, and operations to ensure on-time delivery and renewals.

Ideal candidates have 5+ years in account management with revenue responsibility and fluent Spanish; experience with multi-country billing, tax, and regulatory considerations is a plus.