Lateral 911 Dispatcher

City of Peoria; Peoria (AZ); On-site; USD 47,000 - 59,000; Full time

Benefits offered by this job

Paid time off (up to 80 hours)

Job summary

The City of Peoria is seeking a Police Communications Specialist to join the Peoria Police Department Communications Section. This role handles 9-1-1 and non-emergency calls, processes information, and dispatches resources using state-of-the-art systems.

Candidates must meet strict requirements including a high school diploma, 2 years in a related role, CJIS/TOC training within 6 months, and strong typing (35 wpm). Shift work including nights and weekends is required.

Qualifications

• High school graduation or equivalency required.
• 2 years experience in the same or similar position.
• CJIS Security Training & ACJIS TOC within 6 months of hire.
• CJIS background investigation, polygraph, medical and psychological evaluation required.
• Felony convictions disqualify candidates.
• Typing 35 words per minute required.
• Vision/ Hearing tests to meet 20/20 and at least 40db hearing.
• Must work nights, weekends, and holidays for 24/7 operations.

Responsibilities

• Answer emergency and non-emergency calls using a multi-line system.
• Dispatch police resources and provide information to personnel.
• Cross-train as call taker and radio dispatcher.
• Support shift work with nights, weekends, and holidays.

Skills

Strong communication skills

Multitask and adapt quickly

Proficient with advancing technology

Type 35 wpm

Education

High school diploma or equivalent

Job description

Application Deadline:October 25, 2026Salary Range:Min $34.48 - Mid $38.57 - Max $42.67To view all salary ranges for the City of Peoria, please click here.Department:PoliceMinimum Requirements:Education:High school graduation or equivalencyExperience:2 years experience required in the same or similar previous positions.Licenses and Certifications:Must pass a police background investigation, to include a polygraph, medical, and psychological evaluation which meets all local, state, and federal requirements. Candidates with felony convictions are disqualified from employment in this job classification.Must obtain Criminal Justice Information Services (CJIS) Security Training & Arizona Criminal Justice Information Services Terminal Operator Certificate (ACJIS TOC), within 6 months of hireMust have the ability to type 35 words-per-minuteMust pass vision and hearing tests within required parameters of corrected eyesight to 20/20 and hearing in both ears not less than 40dbMust be able to work on a schedule which will include nights, weekends, and holidays to ensure 24/7 coverage.Tell me more...The Peoria Police Department Communications Section is the lifeline between our community calling for help and our officers who respond to their calls. We answer 9-1-1 and non-emergency calls and dispatch resources using state-of-the-art technology.COME JOIN OUR TEAM!We are seeking strong team players who effectively communicate, are proficient with advancing technology, and can multitask and quickly adapt to change.ABOUT THE CAREERPeoria Police Communication Specialists are cross trained as call takers and radio dispatchers. They answer emergency and non-emergency calls using a multi-line telephone and 9-1-1 systems. Responsibilities include receiving, processing, and dispatching calls for service and providing information to personnel. This position requires shift work, and all employees must be able to work nights, weekends, and holidays, as required. Also, lateral, full-time 911 Dispatchers have the ability to earn paid time off (up to 80 hours) based on previous experience in the same job function through our Award Leave program, if eligible.THE HIRING PROCESS:Submit an ApplicationPlease visit our employee page to apply online.InterviewThe most qualified applicants will be scheduled for an oral board interview. Oral boards may also be conducted via Teams, if applicants are out of state.Background Investigation and PolygraphA thorough background investigation will be conducted on the most qualified applicant(s) for the position.Conditional Job Offer (CJO)A conditional job offer is a preliminary offer of employment that depends on the applicant meeting certain requirements. A conditional job offer is not final until the applicant fulfills all the conditions and receives a final job offer.Medical Examination and Drug ScreenApplicants must pass a drug screen and vision and hearing tests. Eyesight corrected to 20/20 and hearing in both ears not less than 40db.Psychological ScreeningA battery of psychological tests shall be administered, and the tests will be evaluated by a licensed psychologist and used in conjunction with a personal interview to evaluate the applicant and determine their suitability for employment.Final Job Offer (FJO)The Chief of Police, based upon the results of the selection process and personal interviews, shall make the final hiring decision.To view the full job description, work environment and physical demands, click here.Why Peoria?Recently voted the #1 place, to live, work and play, Peoria is a community you can be proud to work for. Take a look at the great benefits offered to eligible employees: Click here to view benefits offered.About PeoriaThe City of Peoria, AZ is a thriving city in the Northwest Valley that provides excellent municipal services to our community. Recently named by AZ Big Media as the Best Place to Live, Work, and Play, we are committed to maintaining the level of service to our residents to sustain and enhance the lives and culture of Peoria.If you are passionate about providing excellent service through anticipating our community's needs, creating partnerships, promoting sustainability, and embracing diversity, then #PeoriaisthePlace for you!Get an inside look at the Culture of PeoriaWe are PEORIA!Professional, Ethical, Open, Responsive, Innovative, AccountableApplication Process:Applications will be accepted for current vacancies until the posted closing date, or until a sufficient number of applications have been received. Applicants will be notified of any next steps by email and/or phone.During the selection process, any applicant requiring accommodation for a disability should advise the human resources department at [e-mail] or 623-773-7100.An Equal Employment Opportunity Agency.Peoria es una Agencia de Igualdad de Oportunidad de Empleo.