Skip Tracing & Collections Specialist

HYUNDAI Translead, Inc; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Vehicle allowance

Comprehensive health coverage

Employer‑funded HSA contributions

401(k) with company match

100% company‑paid life and disability

Wellbeing resources

Leadership programs

Paid Volunteer Time Off

Company charitable donation

Job summary

Hyundai Capital America is seeking a Skip Tracing and Collections Associate to support delinquent account resolution. You will research and update contact information, contact customers and authorized third parties to verify details, discuss status, and arrange payments within authority.

You'll document activity, follow policies and compliance standards, and collaborate with collections, customer service, fraud, and operations teams to resolve accounts and meet performance targets.

Qualifications

• 2–3 years of skip tracing and collections experience.
• Experience using account management systems, customer databases, skip tracing tools, or research platforms.
• Experience working in a regulated or compliance‑focused environment.
• High school graduate or GED equivalent.
• Basic understanding of customer service, collections, account servicing, and/or back‑office support processes.
• Ability to use approved skip tracing tools, account servicing systems, customer databases, and Microsoft Office applications.
• Strong attention to detail and accuracy in researching, reviewing, and documenting customer account information.
• Ability to follow established procedures, scripts, workflows, and compliance requirements when handling customer information and account activity.
• Effective verbal and written communication skills for customer, third‑party, and internal partner interactions.
• Ability to manage assigned work, prioritize follow‑up activity, and meet daily productivity, quality, and service expectations.
• Sound judgement in handling sensitive customer information, resolving routine account matters, and escalating issues as appropriate.
• Proven track record with delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.

Responsibilities

• Research and verify customer contact details to support delinquent account resolution.
• Contact customers and third parties to verify information, discuss status, and arrange payments within authority.
• Document account activity accurately and maintain records per standards.
• Prioritize and manage daily work, follow workflows, and meet productivity and quality targets.
• Collaborate with collections, customer service, fraud, and operations teams to resolve issues.

Skills

Skip tracing

Collections

Customer service

Attention to detail

Verbal communication

Written communication

Education

High school diploma or GED

Tools

Skip tracing tools

Account databases

Microsoft Office

Job description

Hyundai Capital America is seeking a Skip Tracing and Collections Associate to support delinquent account resolution. You will research and update contact information, contact customers and authorized third parties to verify details, discuss status, and arrange payments within authority.

You'll document activity, follow policies and compliance standards, and collaborate with collections, customer service, fraud, and operations teams to resolve accounts and meet performance targets.