LatAm Billing & Activation Specialist (Customer Success)

SpaceX; Redmond (WA); Remote; USD 42,000 - 66,000; Full time

Job summary

SpaceX seeks a Starlink Customer Success Specialist for Latin America to own activations and billing from signed order to a live account. The role requires proficiency in Spanish and English, and familiarity with regional invoicing and shipping processes.

This entry-level position supports Latin America operations, coordinating orders, shipments, and billing milestones across time zones while collaborating with local partners and internal teams to ensure accurate activation and invoicing.

Qualifications

• Bachelor's degree; OR 2+ years of professional experience in operations, customer support, or process coordination.
• Professional proficiency in Spanish and English, written and verbal.

Responsibilities

• Process orders with accurate products, pricing, terms, contracts, and billing details.
• Set up customer accounts to enable hardware shipment, service activation, and invoicing.
• Coordinate shipments and resolve delivery or documentation issues with internal teams and local partners.
• Support local invoicing processes, including CFDI invoicing requirements, invoice validation, and reconciliation.
• Track shipments, activation dates, and billing milestones; flag delays or payment slips.
• Maintain accurate systems and trackers for order status, risks, and pending items.
• Own past-due balances and unapplied cash until reconciled.
• Communicate with Spanish-speaking customers and internal teams to resolve issues.
• Identify and improve inefficient processes to streamline future orders.

Skills

Spanish

English

Education

Bachelor's degree

Tools

Excel

Salesforce

Smartsheet

AI coding tools

Job description

SpaceX seeks a Starlink Customer Success Specialist for Latin America to own activations and billing from signed order to a live account. The role requires proficiency in Spanish and English, and familiarity with regional invoicing and shipping processes.

This entry-level position supports Latin America operations, coordinating orders, shipments, and billing milestones across time zones while collaborating with local partners and internal teams to ensure accurate activation and invoicing.