LatAm Starlink Customer Success Pro

Gavroche Group; Redmond (WA); On-site; USD 52,000 - 76,000; Full time

Job summary

SpaceX is seeking a SpaceX Starlink Customer Success Specialist for Latin America. The role focuses on activation, invoicing, and billing, with emphasis on Spanish-speaking customers and regional processes.

The ideal candidate will manage orders from signing to live service, coordinate shipments, and ensure accurate invoicing while navigating cross‑border documentation. This entry-level position requires proficiency in Spanish and English and a proactive approach to resolving issues across Latin

Qualifications

• Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination.
• Proficiency in Spanish and English, written and verbal.
• Experience with Excel, Salesforce, Smartsheet or similar tools.

Responsibilities

• Process orders with accurate products, pricing, contracts, and billing details.
• Set up customer accounts to enable hardware shipment, service activation, and accurate invoicing.
• Coordinate shipments and resolve delivery or documentation issues with internal teams and local partners.
• Support local invoicing processes, including Mexico’s CFDI electronic invoicing requirements, invoice validation, and reconciliation.
• Track shipments, activation dates, and billing milestones; flag delays or potential payment slips.
• Maintain accurate systems and trackers so order status, risks, and pending items are visible and actionable.
• Own past-due balances and unapplied cash on assigned work until fully reconciled.
• Communicate with Spanish-speaking customers and internal teams to resolve operational and billing issues.
• Identify and improve inefficient processes to streamline future orders.

Skills

Spanish (professional)

English (professional)

Education

Bachelor's degree

Tools

Excel

Salesforce

Smartsheet

Job description

SpaceX is seeking a SpaceX Starlink Customer Success Specialist for Latin America. The role focuses on activation, invoicing, and billing, with emphasis on Spanish-speaking customers and regional processes.

The ideal candidate will manage orders from signing to live service, coordinate shipments, and ensure accurate invoicing while navigating cross‑border documentation. This entry-level position requires proficiency in Spanish and English and a proactive approach to resolving issues across Latin