LatAm Regional Service Leader (Remote)

Alto-Shaam, Inc.; Miami (FL); Remote; USD 95,000 - 140,000; Full time

Job summary

Alto-Shaam is seeking a Regional Service Manager for Latin America and the Caribbean with home-office flexibility. The role targets building and managing service networks, aiding sales opportunities, and delivering technical support across the region.

Fluency in Spanish and English and willingness to travel are essential. The ideal candidate will have strong technical troubleshooting skills, customer-first mindset, and experience in the commercial food service equipment industry.

Qualifications

• Fluent in both Spanish and English is required.
• Strong technical troubleshooting ability.
• Excellent interpersonal and customer-first approach.
• Willingness to travel extensively within region and to the U.S.

Responsibilities

• Develop and manage the authorized service provider network across Latin America and the Caribbean.
• Support Sales in pursuing new business opportunities and maintaining existing accounts.
• Provide technical troubleshooting support to service providers, dealers, and end users regionwide.
• Perform in-field equipment service, evaluations, and startups as needed.
• Deliver technical training on Alto-Shaam products and support trade shows.
• Own the regional spare parts strategy and improve fill rate and order-to-ship metrics.
• Ensure compliance with quality, safety, and company policies.

Skills

Spanish & English

Technical aptitude

Customer-focused

Interpersonal skills

Willing to travel

Job description

Alto-Shaam is seeking a Regional Service Manager for Latin America and the Caribbean with home-office flexibility. The role targets building and managing service networks, aiding sales opportunities, and delivering technical support across the region.

Fluency in Spanish and English and willingness to travel are essential. The ideal candidate will have strong technical troubleshooting skills, customer-first mindset, and experience in the commercial food service equipment industry.