LATAM Guest Experience Specialist — Bilingual EN/ES

Niceboard; United States; Remote; USD 38,000 - 60,000; Full time

Job summary

SUPERFAN is seeking a LATAM Customer Service Assistant to manage guest communications for Latin American markets. The role emphasizes accuracy, timelines, and bilingual messaging across English and Spanish in a fast-paced live entertainment setting.

You will organize mailer production, translate and proofread content, and collaborate with creative and operations teams to ensure brand-aligned communications for tours and events.

Qualifications

• Professional fluency in written and verbal English and Spanish, with strong Spanish writing, editing, grammar, and proofreading skills.
• Strong understanding of Spanish language variations, regional terminology, and cultural nuances across Latin American markets, with the ability to adapt guest-facing communications accordingly.

Responsibilities

• Create and manage VIP check-in communications (mailers) for LATAM tours, events, and VIP programs.
• Organize LATAM mailer timelines, deadlines, and communication schedules related to mailer production and delivery.
• Translate, edit, and proofread communications for accuracy and consistency in English and Spanish.
• Ensure language, terminology, and messaging are appropriate for each respective LATAM market.
• Pull and organize customer data using platforms such as Excel and Google Sheets.
• Collaborate with internal teams and leadership to gather, verify, and update event information.
• Coordinate with Creative to ensure artwork and assets align with approved package language and market requirements.
• Incorporate graphics, layouts, and visual elements into guest communications when needed.
• Assist with creating post-event or post-tour recap reports and supporting materials.
• Assist on-sale/war room operations with price checking.
• Work independently while managing multiple projects and meeting deadlines efficiently.
• Support occasional weekend coverage or adjusted schedules based on tour and event needs.

Skills

English fluency

Spanish fluency

Writing/editing/proofreading

Tools

Mailchimp

Excel/Google Sheets

Job description

SUPERFAN is seeking a LATAM Customer Service Assistant to manage guest communications for Latin American markets. The role emphasizes accuracy, timelines, and bilingual messaging across English and Spanish in a fast-paced live entertainment setting.

You will organize mailer production, translate and proofread content, and collaborate with creative and operations teams to ensure brand-aligned communications for tours and events.