LATAM Guest Communications Specialist

SUPER (Superfan Live); United States; Remote; USD 52,000 - 72,000; Full time

Job summary

SUPERFAN is seeking a LATAM Customer Service Assistant to manage guest communications for Latin American tours and VIP programs. You will create, localize, and distribute clear messages, while coordinating with internal teams to ensure accurate information before guests' experiences.

You will translate, edit, and proofread communications for accuracy, pull customer data in Excel/Sheets, and collaborate with Project Managers, Operations, and Ticketing. Some weekend coverage may be required.

Qualifications

• Fluency in English and Spanish for writing and speaking.
• Strong Spanish variations knowledge and regional terms.
• 2+ years in customer service, live entertainment, or related field.
• Experience with Mailchimp, Excel, Google Sheets.
• Experience with LATAM audiences and regional teams preferred.
• Portuguese proficiency is a strong plus.

Responsibilities

• Create and localize guest communications in English and Spanish.
• Manage LATAM mailer timelines and delivery schedules.
• Translate, edit, and proofread communications for accuracy.
• Pull and organize customer data using Excel/Sheets.
• Collaborate with Project Managers, Operations, and Ticketing.
• Support on-sale operations and weekend coverage when needed.

Skills

Fluency in English & Spanish

Editing & proofreading

Communication skills

Organizational skills

Tools

Mailchimp

Excel

Google Sheets

TM1

Job description

SUPERFAN is seeking a LATAM Customer Service Assistant to manage guest communications for Latin American tours and VIP programs. You will create, localize, and distribute clear messages, while coordinating with internal teams to ensure accurate information before guests' experiences.

You will translate, edit, and proofread communications for accuracy, pull customer data in Excel/Sheets, and collaborate with Project Managers, Operations, and Ticketing. Some weekend coverage may be required.