Operations Coordinator, LATAM

Assistants vs. Agents; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

SUPERFAN is seeking a LATAM Operations Coordinator to support day-to-day operations for tours, events, and VIP programs across Latin American markets. The role requires travel across LATAM and collaboration with venues, promoters, vendors, and internal teams to ensure on-time, on-budget delivery from advance through onsite execution.

Reporting to a Senior Project Manager, you will manage budgets, coordinate logistics, and lead onsite teams, navigating regional differences and language nuances.

Qualifications

• 2–3+ years in live entertainment or event operations across LATAM.
• Professional fluency in English and Spanish.
• Strong network with promoters, venues, vendors in LATAM.
• Experience leading onsite operations on tours/events.
• Ability to manage budgets, expenses, and reporting.
• Portuguese (Brazilian) language skills is a strong plus.

Responsibilities

• Manage day-to-day tour and event operations across LATAM projects.
• Proactively manage project budgets, including expense tracking and cost savings.
• Coordinate with Finance on tour finances and project-related expenses.
• Liaise with venues, promoters, vendors, and local partners across Latin America.
• Lead onsite teams at select tours, events, and VIP programs.
• Travel occasionally throughout LATAM to execute show launches.
• Navigate regional differences in vendors, venues, and event requirements.

Skills

LATAM operations

Budget management

Logistics coordination

Team leadership onsite

Bilingual English/Spanish

Problem-solving

Job description

About SUPERFAN

Superfan is an award-winning, global leader in fan-first live music experiences, redefining how audiences connect with the artists they love. We produce best-in-class experiences that go far beyond the concert ticket. Between VIP, travel, sponsorships, specialty merchandise, and social impact, we specialize in integrated programs that multiply value for artists and brands. With deep roots in the music industry, we are trusted by Metallica, Katy Perry, Oprah, Rush, Bon Jovi, Ghost, Queen, and more to turn passionate fans into lifelong followers.

Our culture is built on creativity, enthusiasm, and a deep respect for the fan experience. We move quickly, think ambitiously, and operate as a highly collaborative, polished team that values both big ideas and meticulous execution.

Superfan has been recognized as one of the fastest-growing companies in the US by Inc. 5000 for three consecutive years and named one of Fast Company’s Best Workplaces for Innovators. As we continue to expand globally, we’re looking for passionate, driven individuals to help shape the future of live experiences.

The Role

Reporting to a Senior Project Manager, the LATAM Operations Coordinator is a hands-on position responsible for supporting the day-to-day operations of tours, events, and VIP programs across Latin American markets.

The role focuses on coordinating operational logistics across assigned projects, managing budgets and project details, and working closely with venues, promoters, vendors, and internal SUPER departments to ensure programs run smoothly from advance through onsite delivery.

This role will require travel throughout Latin America and internationally to support tour launches, one-off shows, and select events. Travel will vary based on assigned projects, and the ability to lead operations onsite is an essential part of the position.

Responsibilities include, but are not limited to:

• Manage day-to-day tour and event operations across assigned LATAM projects.
• Proactively manage project budgets, including expense tracking, settlements, cost savings, and overall spending.
• Coordinate with Finance on day-to-day tour finances and project-related expenses.
• Liaise with venues, promoters, vendors, and local partners across Latin America to coordinate operational requirements.
• Book and coordinate function spaces, catering, equipment, and other onsite operational elements.
• Order and manage merchandise, supplies, equipment, and project assets.
• Manage inventory and coordinate the movement of project materials as needed.
• Keep tour preparations and project timelines on track using SUPER’s project management tools.
• Track active tours and maintain the operational data required for recap and wrap reporting.
• Coordinate with Creative on branding, theming, signage, and onsite builds.
• Collaborate with Marketing and internal teams to support the overall success of assigned projects.
• Coordinate staff travel and onsite logistics when required.
• Lead onsite teams at select tours, events, and VIP programs throughout Latin America.
• Support communication across internal departments and regional partners to ensure project information is clear, accurate, and up to date.
• Navigate regional differences in vendors, venues, operating practices, and event requirements across LATAM markets.
• Travel occasionally throughout Latin America to execute show launches, tour kickoffs, and select onsite events.

CANDIDATE SPECIFICATIONS

• 2–3+ years of experience in live entertainment, touring, VIP programs, event operations, production, or a related field, with direct experience working across Latin American markets.
• Professional fluency in written and verbal English and Spanish.
• Must have a strong understanding of Spanish language variations, regional terminology, and cultural nuances across Latin American markets.
• Established experience working directly with promoters, venues, vendors, and local event partners throughout LATAM.
• Strong understanding of the live entertainment landscape across Latin America, including regional operating practices, venue relationships, promoters, vendors, and market-specific considerations.
• An established professional network in the LATAM live entertainment industry is advantageous.
• Proven experience managing tour or event operations from advance through onsite execution.
• Strong organizational, communication, and problem-solving skills, with the ability to manage multiple markets, deadlines, budgets, and stakeholders simultaneously.
• Experience leading teams and operations onsite at live events.
• Comfortable managing project budgets, operational expenses, settlements, data, and reporting.
• Proficiency in Brazilian Portuguese is a strong plus.