Enterprise Satellite Account Manager - Fixed Site

InvestedintheMission; Hawthorne (CA); On-site; USD 115,000 - 180,000; Full time

Benefits offered by this job

Stock options

Long-term incentives

Medical, vision, dental coverage

401(k) retirement plan

Paid vacation and holidays

Job summary

SpaceX’s Starlink Enterprise Account Management team seeks a proactive SpaceX professional in Hawthorne, CA to manage a portfolio of enterprise customers from contract signature through onboarding, ongoing care, and long-term revenue growth. You will coordinate with cross-functional teams to deliver tailored connectivity solutions and ensure exceptional customer experience.

The role requires strong account leadership, a customer-focused mindset, and the ability to manage multiple projects while

Qualifications

• Bachelor's degree or 10+ years of professional experience in business development, operations, engineering, or account management.
• 3+ years of consulting or project management experience.
• 3+ years in a customer-facing role.

Responsibilities

• Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue with emphasis on: meeting customer needs and expanding solutions.
• Defining, standardizing, and streamlining processes to scale custom solutions across the business.
• Delivering impeccable customer service, including efficient acknowledgment and resolution of issues.
• Building relationships to identify requirements and manage expectations.
• Collecting and communicating customer feedback to influence programmatic and technical development.
• Retaining and growing value of accounts in both hardware and service revenue.
• Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule and communicate readiness levels, requirements, schedules and risks.
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across cross-functional teams.

Skills

Account management

Project management

Consulting

Education

Bachelor's degree

Job description

SpaceX’s Starlink Enterprise Account Management team seeks a proactive SpaceX professional in Hawthorne, CA to manage a portfolio of enterprise customers from contract signature through onboarding, ongoing care, and long-term revenue growth. You will coordinate with cross-functional teams to deliver tailored connectivity solutions and ensure exceptional customer experience.

The role requires strong account leadership, a customer-focused mindset, and the ability to manage multiple projects while