LATAM Customer Success & Technical Area Manager

Camag Scientific Inc

Wilmington (NC)

On-site

USD 85,000 - 125,000

Full time

14 days+

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Benefits offered by this job

401(k)

Health insurance

Paid time off

401(k) matching

Competitive salary

Dental insurance

Training & development

Vision insurance

Job summary

Camag Scientific, Inc. in Wilmington, NC, seeks a customer-focused professional to join the team as Area Manager for Latin America. This role combines customer service, sales support, technical service, installation, and training with distributor coordination across the region.

You will travel regularly within the U.S. and internationally, provide first-line technical support, handle quotations, ensure smooth cross-border logistics, and partner with CAMAG headquarters in Switzerland to deliver

Qualifications

Fluent Spanish required; Portuguese is a plus.
Excellent customer service, communication, and interpersonal skills.
Strong problem-solving and troubleshooting abilities.
Ability to understand and work with technical/scientific products.
Organized, dependable, and able to manage multiple priorities independently.
Willingness to travel within the U.S. and internationally; current passport required.
Experience with laboratory equipment, analytical instrumentation, electronics, or technical service is highly desirable.
Bachelor's degree in science, engineering, technology or a related field preferred.

Responsibilities

Serve as primary contact for customers in the US and Latin America by phone and email, providing first-line technical support.
Respond to product questions, provide quotations, assist with orders, and resolve customer concerns.
Support procurement and sourcing activities and coordinate international shipping, customs clearance, delivery schedules, packaging, and handling requirements for cross-border transport when required.
Provide installations, preventive maintenance, repairs, and customer training on-site.
Maintain accurate and up-to-date customer, sales, and service records and documentation within the CRM system.
Work closely with sales, service, logistics, and CAMAG headquarters in Switzerland to ensure excellent customer service.
Act as CAMAG CSI's Area Manager for Latin America and build strong relationships with distributors and customers throughout Latin America.
Monitor distributor performance, market development, supply chain efficiency, and market penetration, and establish annual sales and performance targets for each distributor and the overall region.
Plan and conduct yearly visits to Latin America to support distributors, visit customers, participate in region.