Customer Service Representative & Latin American Area Manager

Camag Scientific Inc; Wilmington (NC); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

401(k) matching

Competitive salary

Dental insurance

Training & development

Vision insurance

Job summary

CAMAG Scientific, Inc. is seeking a customer-focused professional to join our team as Area Manager for Latin America. The role blends customer service, sales support, technical service, installation, and training across the US and Latin America.

Based in Wilmington, NC, the position requires travel and the ability to work with distributors and CAMAG headquarters in Switzerland to deliver exceptional service and grow regional presence.

Qualifications

• Fluent Spanish required; Portuguese is a plus.
• Excellent customer service, communication, and interpersonal skills.
• Strong problem-solving and troubleshooting abilities.
• Ability to understand and work with technical/scientific products.
• Organized, dependable, and able to manage multiple priorities independently.
• Willingness to travel within the U.S. and internationally; passport required.
• Experience with laboratory equipment, analytical instrumentation, electronics, or technical service desirable.
• Bachelor's degree in science, engineering, technology or related field preferred.

Responsibilities

• Serve as primary point of contact for US and Latin America: first-line technical support.
• Respond to product questions, provide quotes, assist with orders, and resolve concerns.
• Coordinate cross-border shipping, customs clearance, and delivery schedules with logistics.
• Provide on-site installations, preventive maintenance, repairs, and customer training.
• Maintain accurate CRM records for customers, sales, and service activities.
• Collaborate with sales, service, logistics, and CAMAG HQ to ensure excellent service.
• Act as CAMAG CSI's Area Manager for Latin America, building distributor relationships.
• Monitor distributor performance and plan annual sales targets per region.
• Plan yearly Latin America visits to support distributors and customers.

Skills

Fluent Spanish

Customer service

Communication skills

Interpersonal skills

Problem-solving

Technical understanding

Organized

Willingness to travel

Lab equipment experience

Education

Bachelor's degree in science/engineering/tech or related field

Job description

Benefits

• 401(k)
• Health insurance
• Paid time off
• 401(k) matching
• Competitive salary
• Dental insurance
• Training & development
• Vision insurance

About the Position

CAMAG Scientific, Inc. is a leading provider of analytical laboratory instrumentation and HPTLC technology. We are seeking a customer-focused, technically minded professional to join our growing team. This position combines customer service, sales support, technical support, instrument service, installation, and customer training with the responsibilities of an Area Manager for Latin America, including the development, coordination, and support of CAMAG distributors throughout the region.

Key Responsibilities

• Serve as a primary point of contact for customers in the US and Latin America by phone and email by providing first-line technical support.
• Respond to product questions, provide quotations, assist with orders, and resolve customer concerns.
• Support procurement and sourcing activities and coordinate international shipping, customs clearance, delivery schedules, packaging, and handling requirements for cross-border transport when required.
• Provide installations, preventive maintenance, repairs, and customer training on-site.
• Maintain accurate and up-to-date customer, sales, and service records and documentation within the CRM system.
• Work closely with sales, service, logistics, and CAMAG headquarters in Switzerland to ensure excellent customer service.
• Act as CAMAG CSI's Area Manager for Latin America and build strong relationships with distributors and customers throughout Latin America.
• Monitor distributor performance, market development, supply chain efficiency, and market penetration, and establish annual sales and performance targets for each distributor and the overall region.
• Plan and conduct yearly visits to Latin America to support distributors, visit customers, participate in region.

Qualifications

• Fluent Spanish required; Portuguese is a plus.
• Excellent customer service, communication, and interpersonal skills.
• Strong problem-solving and troubleshooting abilities.
• Ability to understand and work with technical/scientific products.
• Organized, dependable, and able to manage multiple priorities independently.
• Willingness to travel within the U.S. and internationally; current passport required.
• Experience with laboratory equipment, analytical instrumentation, electronics, or technical service is highly desirable.
• Bachelor's degree in science, engineering, technology or a related field preferred.

What We Offer

• Competitive salary and benefits.
• A professional, collaborative work environment.
• Opportunity to work with advanced Swiss scientific technology.
• Training and professional development.
• An exciting international role with direct customer and distributor interaction.

Location

Wilmington, North Carolina

Travel

Regular U.S. travel with annual international travel to Latin America

Company Contact

Camag Scientific, Inc.
515 Cornelius Harnett Drive
Wilmington, NC 28401
[phone]
[e-mail]
https://camag.com