LATAM Customer Solutions Engineer – Satellite Networks

Telesat; Bethesda (MD); On-site; USD 140,000 - 180,000; Full time

Job summary

Telesat seeks a seasoned Global Customer Solutions professional to design Lightspeed solutions for LATAM and global teams. You will gather requirements, model and cost solutions, and present proposals to customers to drive sales and satisfaction.

Responsibilities include leading customer meetings, planning upgrades, reviewing network performance, and collaborating with marketing and product teams to leverage capacity. Fluent English and travel across the region required.

Qualifications

• Bachelor degree or comparable experience in Cybersecurity, Computer Science, Information Technology, Network Technology, Telecommunications, or Electrical Engineering.
• 10+ years of relevant experience in systems engineering or connectivity solutions.
• Experience with satellite communications, RF link analysis, and RF hardware preferred.

Responsibilities

• Design, estimate cost, and propose Lightspeed communications solutions based on customer requirements.
• Work directly with the Global Sales Team and prospective customers’ Engineering contacts to validate requirements and technical details.
• Prepare, present proposals to, and review requirements directly with customers.
• Lead, attend, and actively participate in customer meetings.
• Identify new solutions within Telesat’s Lightspeed product portfolio which could lead to new revenue opportunities with customers.
• Work directly with customers to plan upgrades, review performance of networks, and to resolve service issues.
• Collaborate with Telesat’s Marketing and Product teams to identify available network capacity.
• Support projects from design to implementation.
• Update and maintain multiple databases as well as other Engineering information management systems.
• Actively participate in trade shows, customer events, and technical demonstrations in presentation roles.

Skills

Satellite communications

RF link analysis

RF hardware

Cisco CCNA

Cisco CCNP

Juniper JNCIA/ENT

Education

Bachelor degree or comparable experience in Cybersecurity, Computer Science, Information Technology, Network Technology, Telecommunications, or Electrical Engineering

10+ years of relevant experience in systems engineering or connectivity solutions

Job description

Telesat seeks a seasoned Global Customer Solutions professional to design Lightspeed solutions for LATAM and global teams. You will gather requirements, model and cost solutions, and present proposals to customers to drive sales and satisfaction.

Responsibilities include leading customer meetings, planning upgrades, reviewing network performance, and collaborating with marketing and product teams to leverage capacity. Fluent English and travel across the region required.