LATAM Client Experience Executive - Remote, EN+ES/PT

Doo Group; United States; Remote; CLP 41,217,000 - 52,993,000; Full time

Benefits offered by this job

USD shift bonus

Structured onboarding and training

Career progression in a global fintech

Exposure to client and partner ops

Job summary

Doo Group is hiring a Client Experience Executive to support clients and partners across the LATAM region in a fully remote role. You will be a key point of contact for enquiries, onboarding, KYC and partner support, coordinating with multiple teams to ensure a smooth client lifecycle.

Fluency in English plus Spanish or Portuguese is required. Prior experience in finance or customer support is highly valued, with exposure to forex/CFD considered a strong bonus.

Qualifications

• Fluent in English and Spanish or Portuguese (written and spoken).
• Experience in finance or client-facing roles preferred.
• Knowledge of KYC/AML processes is a plus.
• Comfortable with CRM/ticketing systems (e.g., Zendesk); training provided.

Responsibilities

• Serve as the first contact for client and partner enquiries via tickets, live chat, email and calls.
• Perform onboarding and KYC checks for accounts including document verification and due diligence.
• Support partner and IB enquiries and onboarding with status updates and documentation checks.
• Categorise, prioritise and manage tickets to meet SLAs; collaborate with Compliance, Risk, Sales, Operations and Tech.

Skills

Fluent English

Spanish or Portuguese

Customer support

Attention to detail

Tools

Zendesk

Job description

Doo Group is hiring a Client Experience Executive to support clients and partners across the LATAM region in a fully remote role. You will be a key point of contact for enquiries, onboarding, KYC and partner support, coordinating with multiple teams to ensure a smooth client lifecycle.

Fluency in English plus Spanish or Portuguese is required. Prior experience in finance or customer support is highly valued, with exposure to forex/CFD considered a strong bonus.