Global Remote Customer Experience Specialist

OANDA; United States; Remote; USD 34,000 - 55,000; Part time

Job summary

OANDA is seeking a Remote independent contractor to join the Client Experience Team. You will assist clients with product usage, troubleshooting, and account processes across live chat, phone, email, and digital platforms.

Applicants must have active business registration (or be eligible) and fluent English. Proficiency in Spanish, French or Portuguese is a plus. The role supports a global team and requires a flexible schedule, including weekends/holidays on a rotational basis.

Qualifications

• Experience in client-facing roles.
• Active business registration to operate as independent contractor.
• Fluent English.
• Native or fluent in Spanish, French or Portuguese.
• Excellent communication and positive attitude.
• Willingness to learn about product and service changes.

Responsibilities

• Inform clients about OANDA's products and how to use them via live chat, phone, email and digital platforms.
• Provide troubleshooting for platform access, trading tools, and account processes.
• Maintain knowledge of the full range of products and services.
• Manage cases using CRM tools and document in ticketing systems for audit trails.
• Adhere to operational workflows and regulatory standards for compliance and risk mitigation.
• Participate in training sessions and knowledge transfer.
• Promote positive client relations with a can-do attitude.

Skills

Client-facing

English fluency

Spanish

French

Portuguese

Business registration

Salesforce

Zendesk

Tools

Salesforce

Zendesk

Job description

OANDA is seeking a Remote independent contractor to join the Client Experience Team. You will assist clients with product usage, troubleshooting, and account processes across live chat, phone, email, and digital platforms.

Applicants must have active business registration (or be eligible) and fluent English. Proficiency in Spanish, French or Portuguese is a plus. The role supports a global team and requires a flexible schedule, including weekends/holidays on a rotational basis.