Last-Mile Operations Specialist (Flexible Scheduling)

A.P. Moller - Maersk; Joppa (IL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk Logistics & Services USA, Inc. seeks an Operations Support for our Home Delivery segment to drive the last mile from facility to customer doorstep. You will coordinate high-volume delivery operations, ensuring safety, on-time performance, and customer satisfaction.

This role focuses on daily execution, performance monitoring, and proactive issue resolution, with opportunities to optimize routes and reporting. Strong communication and problem-solving skills are essential to succeed.

Qualifications

• Oversee daily execution of high-volume delivery operations.
• Monitor and report on delivery team performance.
• Resolve customer issues quickly and with empathy.

Responsibilities

• Daily Execution: Monitor delivery teams to complete the daily schedule and handle incoming calls.
• Performance Management: Track and report delivery team performance.
• Customer Advocacy: Resolve customer issues with speed and empathy; escalate when needed.
• Daily Reporting: Complete daily operation and performance reports.

Skills

Daily execution

Performance management

Customer advocacy

Daily reporting

Job description

Maersk Logistics & Services USA, Inc. seeks an Operations Support for our Home Delivery segment to drive the last mile from facility to customer doorstep. You will coordinate high-volume delivery operations, ensuring safety, on-time performance, and customer satisfaction.

This role focuses on daily execution, performance monitoring, and proactive issue resolution, with opportunities to optimize routes and reporting. Strong communication and problem-solving skills are essential to succeed.