Last Mile Operations Lead - Team Coach & Efficiency

RXO Inc.; Houston (TX); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with company-m/

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Job summary

RXO Inc. is seeking a Lead, Operations in Last Mile to coordinate with site leadership and support home delivery services. You will oversee a team, dispatch contract carriers, and drive process improvements to boost safety, quality, and productivity.

The role emphasizes leadership, excellent communication, and the ability to train and develop staff across warehouse and carrier teams. This is a full-time on-site position based in Houston.

Qualifications

• 4 years of experience in operations.
• Experience with Microsoft Office.
• 2 years of experience in logistics or transportation, inventory control and merchandise reconciliation.
• Excellent verbal and written communication skills.
• Strong interpersonal and leadership skills.

Responsibilities

• Foster teamwork and provide daily support to a group of associates to ensure process efficiency
• Leverage operational metrics to identify improvement areas and create actionable plans to improve the business
• Utilize leadership skills to train material handlers to meet performance goals for safety, quality, and productivity
• Foster positive working relationships with warehouse team, contract carriers, driver helpers
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop contract carriers, dispatchers and warehouse personnel to meet and exceed customer expectations

Skills

Leadership

Communication

Team coordination

Interpersonal skills

Tools

Microsoft Office

Job description

RXO Inc. is seeking a Lead, Operations in Last Mile to coordinate with site leadership and support home delivery services. You will oversee a team, dispatch contract carriers, and drive process improvements to boost safety, quality, and productivity.

The role emphasizes leadership, excellent communication, and the ability to train and develop staff across warehouse and carrier teams. This is a full-time on-site position based in Houston.