Last-Mile Operations Lead - Analytics & Delivery

Samsung SDS; Coppell, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Coverage

401(k) Matching

FSAs

PTO & Holidays

Life & Disability Insurance

Employee Discounts

Wellness Programs

Learning & Development

Job summary

Samsung SDS America, Inc. is seeking a Final Mile Site Operations Analyst in Coppell, TX to oversee last-mile delivery operations, lead teams, and optimize performance across distribution centers and carriers.

The role emphasizes analytical decision-making, SOP development, and cross-functional collaboration to enhance customer satisfaction. The position requires 5+ years in logistics or transportation with strong data analysis and problem-solving skills.

Qualifications

• Bachelor’s degree in logistics, supply chain or related field.
• Strong analytical and problem-solving abilities.
• Proven leadership and collaboration skills.

Responsibilities

• Oversee final mile delivery operations, aiming for on-time delivery and high customer satisfaction.
• Develop SOPs and monitor KPIs to improve efficiency and service quality.
• Manage drivers and third-party carriers; ensure SLA adherence.
• Coordinate with distribution centers and cross-functional teams.
• Identify cost-saving opportunities and manage budgets.
• Explore new technologies to optimize routes and delivery experience.

Skills

Leadership

Communication

Problem-Solving

Customer Service

Organizational Skills

Data Analysis

Technology Savvy

Time Management

Education

Bachelor’s degree in Logistics

Supply Chain/Business related

Tools

TMS

Route optimization software

Job description

Samsung SDS America, Inc. is seeking a Final Mile Site Operations Analyst in Coppell, TX to oversee last-mile delivery operations, lead teams, and optimize performance across distribution centers and carriers.

The role emphasizes analytical decision-making, SOP development, and cross-functional collaboration to enhance customer satisfaction. The position requires 5+ years in logistics or transportation with strong data analysis and problem-solving skills.