Strategic Final Mile Delivery Lead

Samsung SDS America; Coppell (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) with company match

Flexible Spending Accounts

Paid time off & holidays

Family/medical/parental leave

Life & disability insurance

Employee discounts

Wellness programs

Learning & development opportunities

Job summary

A global technology company is looking for a Final Mile Delivery Senior Analyst to oversee last-mile delivery operations in Coppell, Texas. The ideal candidate has a bachelor's degree in logistics and extensive experience in logistics or transportation. Responsibilities include managing delivery operations, leading performance reviews, and enhancing customer satisfaction through effective communication. This role offers comprehensive health coverage, 401(k) plans, and numerous developmental opportunities.

Qualifications

• 5+ years of experience in logistics or transportation, focusing on last‑mile delivery.
• Proven experience managing and supervising delivery teams.
• Ability to travel up to 10% within the U.S.

Responsibilities

• Manage delivery operations and monitor KPIs for efficiency.
• Conduct performance reviews with Final Mile Carriers.
• Respond to customer inquiries and resolve delivery issues.
• Implement new technologies to improve delivery operations.
• Identify cost-saving measures to optimize expenses.
• Lead and develop a delivery team to achieve goals.

Skills

Strong analytical and problem-solving skills

Excellent communication skills

Interpersonal skills

Customer service skills

Education

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field

Tools

Microsoft Office Suite

Transportation Management Systems

Route-optimization software

Job description

A global technology company is looking for a Final Mile Delivery Senior Analyst to oversee last-mile delivery operations in Coppell, Texas. The ideal candidate has a bachelor's degree in logistics and extensive experience in logistics or transportation. Responsibilities include managing delivery operations, leading performance reviews, and enhancing customer satisfaction through effective communication. This role offers comprehensive health coverage, 401(k) plans, and numerous developmental opportunities.