Final Mile Ops Analyst — Data-Driven Delivery Leader

Samsung SDS America; University Park (TX); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

401(k) with Company Match

Flexible Spending Accounts

Paid Time Off & Holidays

Life & Disability Insurance

Employee Discounts

Wellness Programs

Learning & Development

Service Awards

Subsidized Lunch Support

Job summary

A leading technology company is seeking a Final Mile Site Operations Analyst to optimize last-mile delivery operations while enhancing customer satisfaction. The role involves monitoring key metrics, developing SOPs, and managing delivery teams. Candidates should have a bachelor’s degree and 5+ years of experience in logistics, along with strong analytical and problem-solving skills. Benefits include comprehensive health coverage, 401(k) with company match, paid time off, and more.

Qualifications

• 5+ years of experience in logistics or transportation focused on last-mile delivery.
• Proven experience managing a delivery team.
• Ability to travel up to 10% within the U.S.

Responsibilities

• Monitor and analyze KPIs for last-mile delivery.
• Develop and implement procedures for operational consistency.
• Conduct performance reviews with Final Mile Carriers.

Skills

Analytical skills

Leadership

Customer service

Problem-solving

Communication

Education

Bachelor’s degree in Logistics, Supply Chain Management, or Business Administration

Tools

Microsoft Office Suite

Transportation Management Systems (TMS)

Route optimization software

Job description

A leading technology company is seeking a Final Mile Site Operations Analyst to optimize last-mile delivery operations while enhancing customer satisfaction. The role involves monitoring key metrics, developing SOPs, and managing delivery teams. Candidates should have a bachelor’s degree and 5+ years of experience in logistics, along with strong analytical and problem-solving skills. Benefits include comprehensive health coverage, 401(k) with company match, paid time off, and more.