Final Mile Delivery Sr. Analyst (EM7135)

Samsung SDS America; Coppell (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) with company match

Flexible Spending Accounts

Paid time off & holidays

Family/medical/parental leave

Life & disability insurance

Employee discounts

Wellness programs

Learning & development opportunities

Job summary

A global technology company is looking for a Final Mile Delivery Senior Analyst to oversee last-mile delivery operations in Coppell, Texas. The ideal candidate has a bachelor's degree in logistics and extensive experience in logistics or transportation. Responsibilities include managing delivery operations, leading performance reviews, and enhancing customer satisfaction through effective communication. This role offers comprehensive health coverage, 401(k) plans, and numerous developmental opportunities.

Qualifications

• 5+ years of experience in logistics or transportation, focusing on last‑mile delivery.
• Proven experience managing and supervising delivery teams.
• Ability to travel up to 10% within the U.S.
• Excellent communication and customer service abilities.

Responsibilities

• Manage delivery operations and monitor KPIs for efficiency.
• Conduct performance reviews with Final Mile Carriers.
• Respond to customer inquiries and resolve delivery issues.
• Implement new technologies to improve delivery operations.
• Identify cost-saving measures to optimize expenses.
• Lead and develop a delivery team to achieve goals.

Skills

Strong analytical and problem-solving skills

Excellent communication skills

Interpersonal skills

Customer service skills

Team leadership

Education

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field

Tools

Microsoft Office Suite

Transportation Management Systems

Route-optimization software

Job description

Final Mile Delivery Senior Analyst (EM7135)

The Final Mile Delivery Senior Analyst plays a pivotal role in ensuring seamless last‑mile delivery operations, driving customer satisfaction, and optimizing delivery efficiency. This position requires a strategic thinker with strong leadership, analytical, and problem‑solving skills to oversee delivery operations, enhance driver performance, and collaborate effectively with Distribution Centers and Final Mile Carriers.

Responsibilities

• Delivery Operations Management – Monitor and analyze key performance indicators (KPIs) such as on‑time delivery rates, customer satisfaction scores, and delivery costs to identify improvement opportunities; develop and implement SOPs to ensure operational consistency and efficiency; support programs such as Pre‑Screen, Open Box Inspection, Dispatch Track Monitoring, and Customer Value‑Added Service Layers; conduct regular ride‑alongs to audit driver execution; validate third‑party partners' adherence to SLAs and act as central point of contact for escalated issues; ensure consistency in service execution across the network and validate timely updates of open orders/work orders by third‑party providers.
• Driver Management – Conduct performance reviews with Final Mile Carriers, provide constructive feedback, address performance gaps, ensure driver compliance with pre‑delivery, delivery, and post‑delivery process requirements, evaluate capacity needs based on forecasted volume to optimize resource allocation.
• Customer Service – Respond promptly to customer inquiries and resolve delivery‑related issues professionally; proactively identify and address customer concerns to enhance satisfaction; build and maintain strong relationships with cross‑functional teams including customer service, operations, returns, and quality assurance.
• Technology & Innovation – Explore and implement new technologies such as route‑optimization software, telematics, mobile delivery apps to improve efficiency and customer experience; stay informed about industry trends and best practices in last‑mile delivery.
• Budget Management – Identify and implement cost‑saving measures to optimize operational expenses.
• Team Leadership – Lead, motivate, and develop a high‑performing delivery team to achieve organizational goals; foster a collaborative and positive work environment encouraging innovation and excellence.

Requirements

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 5+ years of experience in logistics or transportation, focusing on last‑mile delivery.
• Proven experience managing and supervising delivery teams.
• Strong analytical and problem‑solving skills, ability to interpret data and drive improvements.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with Transportation Management Systems (TMS) and route‑optimization software a plus.
• Ability to travel up to 10% within the U.S.

Benefits

• Comprehensive health coverage (medical, dental, vision, prescription).
• 401(k) with company match.
• Flexible Spending Accounts (FSAs).
• Paid time off & holidays.
• Family/medical/parental leave.
• Life & disability insurance.
• Employee discounts.
• Wellness programs.
• Learning & development opportunities.

Samsung SDS America, Inc. is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

Samsung SDS America supports your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.