Final Mile Site Operations Analyst (EM7140)

Samsung SDS Co.; University Park (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

401(k) with Company Match

Flexible Spending Accounts

Paid Time Off & Holidays

Family/Medical/Bereavement/Parental Leave

Life & Disability Insurance

Employee Discounts

Wellness Programs

Learning & Development

Service Awards

Subsidized Lunch Support

Job summary

A leading global technology company is seeking a Final Mile Site Operations Analyst to optimize last-mile delivery operations. The role requires a strategic thinker to monitor delivery KPIs, develop SOPs, and lead a high-performing team. With at least 5 years of logistics experience, candidates must possess strong analytical and problem-solving skills. This full-time position offers competitive benefits, and the work location is in University Park, IL. Join our team to drive customer satisfaction and operational excellence.

Qualifications

• 5+ years of experience in logistics or transportation focused on last-mile delivery.
• Proven experience managing delivery teams and optimizing operations.
• Ability to interpret data for driving improvements in delivery processes.

Responsibilities

• Monitor key performance indicators for delivery operations.
• Develop and implement standard operating procedures for efficiency.
• Conduct performance reviews and provide constructive feedback to teams.

Skills

Analytical skills

Leadership

Problem-solving

Customer service

Communication

Education

Bachelor’s degree in Logistics, Supply Chain Management or related field

High School Degree

Tools

Microsoft Office Suite

Transportation Management Systems

Route optimization software

Job description

Final Mile Site Operations Analyst

The Final Mile Site Operations Analyst plays a pivotal role in ensuring seamless last‑mile delivery operations, driving customer satisfaction, and optimizing delivery efficiency. This position requires a strategic thinker with strong leadership, analytical, and problem‑solving skills to oversee delivery operations, enhance driver performance, and collaborate effectively with Distribution Centers and Final Mile Carriers.

Responsibilities

• Monitor and analyze key performance indicators (KPIs) such as on‑time delivery rates, customer satisfaction scores, and delivery costs to identify improvement opportunities.
• Develop and implement standard operating procedures (SOPs) to ensure operational consistency and efficiency.
• Support programs and initiatives including Pre‑Screen, Open Box Inspection, Dispatch Track Monitoring, and Customer Value‑Added Service Layers.
• Conduct regular ride‑along audits of driver execution and identify on‑route improvement opportunities.
• Validate third‑party partners’ adherence to service level agreements (SLAs) and act as the central point of contact for escalated issues.
• Ensure consistency in service execution across the network and validate timely updates of open orders/work orders by third‑party providers.
• Conduct performance reviews with Final Mile Carriers, provide constructive feedback, and address performance gaps.
• Ensure driver compliance with pre‑delivery, delivery, and post‑delivery process requirements.
• Evaluate capacity needs based on forecasted volume to optimize resource allocation.
• Respond promptly to customer inquiries and resolve delivery‑related issues with professionalism.
• Proactively identify and address customer concerns to enhance satisfaction.
• Build and maintain strong relationships with cross‑functional teams, including customer service, operations, returns, and quality assurance.
• Explore and implement new technologies such as route optimization software, telematics, and mobile delivery apps to improve efficiency and customer experience.
• Stay informed about industry trends and best practices in last‑mile delivery.
• Identify and implement cost‑saving measures to optimize operational expenses.
• Lead, motivate, and develop a high‑performing delivery team to achieve organizational goals.
• Foster a collaborative and positive work environment that encourages innovation and excellence.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field. High School Degree is required.
• 5+ years of experience in logistics or transportation, with a focus on last‑mile delivery.
• Proven experience managing and supervising delivery teams.
• Strong analytical and problem‑solving skills with the ability to interpret data and drive improvements.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with Transportation Management Systems (TMS) and route optimization software is a plus.
• Ability to travel up to 10% within the U.S.
• Work Location: 701 Central Ave, University Park, IL 60484 (Onsite).
• Work Hours: 10 AM – 7 PM.

Physical Demands

• The position requires the ability to talk and hear while performing the duties of this job.
• The position requires the ability to stand, walk, and use hands to handle or feel, and reach with hands and arms.
• The position requires dexterity to write and use a computer keyboard and mouse.
• The position requires multitasking and solving complex issues, occasionally in a fast‑paced environment.
• This position requires the ability to occasionally lift products, materials and supplies, up to 50 pounds.

Benefits & Perks

• Comprehensive Health Coverage – Top‑tier medical, dental, vision, and prescription plans to keep you and your family covered.
• 401(k) with Company Match – Invest in your future with our competitive retirement savings plan—and we’ll match your contributions.
• Flexible Spending Accounts (FSAs) – Set aside pre‑tax dollars for healthcare or dependent care expenses.
• Paid Time Off & Holidays – Generous PTO plus company‑paid holidays to recharge and unplug.
• Family/Medical/Bereavement/Parental Leave – Paid leave to support you during hardships or life’s biggest moments.
• Life & Disability Insurance – Peace of mind with company‑paid life, short‑term, and long‑term disability coverage.
• Employee Discounts – Enjoy exclusive deals on products and services with global Samsung Brand Power.
• Wellness Programs – From fitness incentives to mental health support, we’ve got your well‑being covered.
• Learning & Development – Access various training programs, tools, and resources to enhance your skills and advance your career.
• Service Awards – We honor your commitment! Enjoy special recognition and rewards for your dedication.
• Subsidized Lunch Support – Savor your meals with our support.
• …and more! – Explore additional benefits and programs designed to support you both at work and in your personal life.

Samsung SDS America, Inc. is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.