Last-Mile Engineering Programs Lead

Amazon; Charlotte (NC); On-site; USD 77,000 - 115,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking an Engineering Program Manager to support the AMZL NA Engineering team within Last Mile. You will own scalable engineering programs, drive governance, analytics, and documentation to improve reliability across automation and electrical infrastructure projects.

You will partner with field engineers, contractors, supply chain, and operations leaders to deliver scalable processes, reduce rework, and accelerate project delivery at Amazon scale.

Qualifications

• Bachelor's degree in engineering, management, or technology.
• Experience leading cross-functional teams across engineering, operations, and field execution through launch readiness and go-live phases.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Experience with Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
• Experience developing and managing recruiting reports, dashboards, and metrics.
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
• Experience in written and verbal communication with the ability to present complex technical information to executives and non-technical leaders.

Responsibilities

• Design and maintain automated reporting pipelines and performance dashboards that provide leadership with real-time visibility into program health and enable data-driven decisions.
• Translate complex data sets into clear narratives and actionable recommendations for stakeholders at all levels, supporting weekly business reviews and program prioritization.
• Build and maintain AI-powered compliance tools that aggregate multi-source data into consolidated weekly leadership reports.
• Manage multiple concurrent engineering projects across the NA delivery station network, coordinating timelines and deliverables with external contractors.
• Track project milestones and completion metrics; identify process gaps through root cause analysis and implement corrective actions that reduce rework and accelerate project delivery.
• Own weekly organizational compliance reporting on a strict cadence; monitor metrics including training completion, invoice accuracy, and Correction of Error action item closure.
• Administer engineering documentation platforms and develop SOPs that standardize processes across the network; drive document governance including version control, review cycles, and user enablement.
• Collaborate cross-functionally with Supply Chain, Startup Execution, Operations, RME, and external contractors; facilitate status meetings and manage escalations from field engineers through senior leadership.

Skills

Cross-functional leadership

Data analytics

SQL

Excel advanced

Program management

Stakeholder comms

Go-live readiness

Education

Bachelor's degree in engineering

Master's degree in Electrical/Mechanical Engineering

Tools

NoSQL

AI/LLMs

Job description

Amazon.com Services LLC is seeking an Engineering Program Manager to support the AMZL NA Engineering team within Last Mile. You will own scalable engineering programs, drive governance, analytics, and documentation to improve reliability across automation and electrical infrastructure projects.

You will partner with field engineers, contractors, supply chain, and operations leaders to deliver scalable processes, reduce rework, and accelerate project delivery at Amazon scale.