Last-Mile Delivery Support Specialist

Amazon; Tucson (AZ); On-site; USD 53,440,000 - 74,386,000; Full time

Job summary

Amazon is hiring for a Delivery Station Customer Service Associate to provide in-station real-time support, helping ensure packages arrive on time and guiding customers to accurate information. You will interact with warehouse teams, delivery partners, and customers to resolve issues and set expectations.

Join a fast-paced team at a last-mile hub, delivering customer satisfaction through proactive communication, problem solving, and operational awareness of the supply chain and delivery

Qualifications

• High school or equivalent.
• Experience in Customer Service.
• Experience working with computers and Microsoft Office (including Outlook, Word, and Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Familiarity with multiple web browsers, data base searching and instant messenger tools.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to the issues that customers present.
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible Full-Time (40+ hours per week) schedule.

Skills

Customer service experience

Time management

Communication skills

Problem solving

Education

High school or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Amazon is hiring for a Delivery Station Customer Service Associate to provide in-station real-time support, helping ensure packages arrive on time and guiding customers to accurate information. You will interact with warehouse teams, delivery partners, and customers to resolve issues and set expectations.

Join a fast-paced team at a last-mile hub, delivering customer satisfaction through proactive communication, problem solving, and operational awareness of the supply chain and delivery