Last-Mile Delivery Supervisor & Team Coach

Diakon Logistics, Inc.; Virginia; On-site; USD 50,000 - 60,000; Full time

Job summary

Diakon Logistics, Inc. is seeking a Delivery Supervisor in Virginia to guide furniture deliveries by coordinating independent contractors and Diakon representatives. You will coach teams, monitor routes, and ensure safety, accuracy, and timely client satisfaction.

A focus on building relationships and meeting metrics is essential in this role. The ideal candidate will have bilingual Spanish, solid Excel/MS Office skills, and a background in logistics or supply chain.

Qualifications

• Bilingual (Spanish highly preferred).
• Excellent computer skills, including Excel and MS Office.
• Hands-on management with strong customer service focus.
• Effective verbal and written communication, with relationship-building awareness.
• High energy, deadline-oriented, and skilled in time management.
• Ability to stand/walk for extended periods.

Responsibilities

• Achieve objectives by educating, assigning, scheduling, coaching, and appraising support staff; communicate expectations, monitor performance, and enforce policies/procedures.
• Meet financial and operational metrics; uphold performance standards; maintain a safe, secure work environment.
• Oversee daily operations including route monitoring, billing, claims, metrics, and reporting.
• Build client relationships through effective communication and timely resolutions when issues arise.
• Ensure work accuracy within deadlines to meet financial/operational standards; provide risk-minimizing solutions and enforce SOPs.

Education

Bachelor's Degree

2-3 years in logistics/supply chain

Tools

Excel

MS Office

Job description

Diakon Logistics, Inc. is seeking a Delivery Supervisor in Virginia to guide furniture deliveries by coordinating independent contractors and Diakon representatives. You will coach teams, monitor routes, and ensure safety, accuracy, and timely client satisfaction.

A focus on building relationships and meeting metrics is essential in this role. The ideal candidate will have bilingual Spanish, solid Excel/MS Office skills, and a background in logistics or supply chain.