Delivery Operations Supervisor: Lead Routes & Teams

Diakon Logistics, Inc.; Richfield Township (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan with match

Paid vacations and holidays

Job summary

Diakon Logistics is seeking a Delivery Supervisor to guide furniture and appliance deliveries by coaching contractor carriers and Diakon service reps, while aligning daily operations with company strategy. You will lead and develop teams, monitor routes, billing, claims, metrics, safety, and client relationships—driving on-time, accurate service and compliance with SOPs.

Ideal candidates are bilingual (Spanish preferred), proficient in Excel/MS Office, with hands-on management, strong

Qualifications

• Bilingual with Spanish preferred.
• Proficient in Excel and MS Office.
• Hands-on management with strong customer focus.
• Excellent verbal and written communication.
• High energy, deadline-oriented, and good time management.
• Bachelor’s Degree or 2-3 years in logistics/supply chain preferred.

Responsibilities

• Educate, assign, schedule, coach, and appraise support staff; communicate expectations, monitor performance, and enforce policies/procedures.
• Meet financial and operational metrics.
• Uphold performance standards.
• Maintain a safe, secure work environment by enforcing standards and complying with regulations.
• Oversee daily operations including route monitoring, billing, claims, metrics, and reporting.
• Build client relationships through effective communication and timely resolutions when issues arise.

Skills

Bilingual (Spanish)

Hands-on management

Customer service focus

Verbal and written communication

Time management

High energy & deadline-oriented

Education

Bachelor’s degree or 2-3 years in logistics/supply chain

Tools

Excel

MS Office

Job description

Diakon Logistics is seeking a Delivery Supervisor to guide furniture and appliance deliveries by coaching contractor carriers and Diakon service reps, while aligning daily operations with company strategy. You will lead and develop teams, monitor routes, billing, claims, metrics, safety, and client relationships—driving on-time, accurate service and compliance with SOPs.

Ideal candidates are bilingual (Spanish preferred), proficient in Excel/MS Office, with hands-on management, strong