Delivery Operations Supervisor (Last-Mile)

Diakon Logistics, Inc.; Grove City (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Paid vacations and holidays

Bonus potential

Job summary

Diakon Logistics, Inc. is seeking a Delivery Supervisor to lead last‑mile operations for furniture and appliance deliveries. You will coach independent contractor carriers and Diakon service representatives to meet targets while upholding safety and service quality.

The role rewards strong communication, bilingual skills (Spanish preferred), and hands‑on leadership. You will build client relationships, monitor route performance, and drive metrics in a fast‑paced, customer‑focused environment.

Qualifications

• Bilingual with Spanish highly preferred.
• Proficient in Excel and MS Office.
• Hands-on management with customer service focus.
• Strong time management and communication skills.
• Bachelor’s Degree and/or 2–3 years in logistics/supply chain preferred.
• Ability to stand/walk for extended periods.

Responsibilities

• Oversee daily delivery operations and route monitoring.
• Coach and coordinate independent contractor carriers and Diakon service representatives.
• Monitor billing, claims, metrics, and reporting to meet targets.
• Build client relationships and resolve issues promptly.
• Ensure work accuracy and compliance with client SOPs.
• Maintain safety and regulatory standards.

Skills

Bilingual (Spanish preferred)

Hands-on management

Customer service focus

Time management

Verbal and written communication

High energy and deadline-oriented

Education

Bachelor’s Degree and/or 2-3 years in logistics/supply chain

Tools

Excel

MS Office

Job description

Diakon Logistics, Inc. is seeking a Delivery Supervisor to lead last‑mile operations for furniture and appliance deliveries. You will coach independent contractor carriers and Diakon service representatives to meet targets while upholding safety and service quality.

The role rewards strong communication, bilingual skills (Spanish preferred), and hands‑on leadership. You will build client relationships, monitor route performance, and drive metrics in a fast‑paced, customer‑focused environment.