Delivery Supervisor

Diakon Logistics, Inc.; New Jersey; On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Paid vacation & holidays

Job summary

Diakon Logistics, Inc. in New Jersey is seeking a Delivery Supervisor to lead furniture and appliance deliveries, coaching independent contractor carriers and Diakon representatives to meet company goals.

The ideal candidate will have hands-on management, strong customer service, and excellent communication skills, with bilingual ability preferred. Salary is $50,000–$60,000 per year DOE, plus benefits and potential bonus.

Qualifications

• Bilingual (Spanish highly preferred).
• Excellent computer skills, including Excel and MS Office.
• Hands-on management with strong customer service focus.
• Effective verbal and written communication, with relationship-building awareness.
• High energy, deadline-oriented, and skilled in time management.
• Bachelor’s Degree and/or 2-3 years in logistics/supply chain preferred.
• Ability to stand/walk for extended periods.

Responsibilities

• Achieve objectives by educating, assigning, scheduling, coaching, and appraising support staff; communicate expectations, monitor performance, and enforce policies/procedures.
• Meet financial and operational metrics.
• Uphold performance standards.
• Maintain a safe, secure work environment by enforcing standards and complying with regulations.
• Oversee daily operations including route monitoring, billing, claims, metrics, and reporting.
• Build client relationships through effective communication and timely resolutions when issues arise.
• Ensure work accuracy within deadlines to meet financial/operational standards.
• Provide risk-minimizing solutions and hold the team accountable to client SOPs.

Skills

Bilingual

Communication skills

Customer service

Time management

Leadership

Deadline-driven

Education

Bachelor’s Degree

Tools

Excel

MS Office

Job description

Job Description

Company Profile

Diakon Logistics provides white-glove, last-mile delivery solutions for leading furniture and appliance retailers nationwide. Come join our growing company, where we are deeply committed to employee development and fostering an internal promotional structure that rewards dedication and growth. We prioritize investing in our team members, offering clear pathways for advancement from entry-level roles to management positions through comprehensive training and mentorship programs.

Job Overview

Delivery Supervisors report to the General Manager and guide furniture/appliance deliveries by coaching and coordinating independent contractor carriers and Diakon service representatives. Candidates must be able to build team capabilities to execute company strategy, achieve departmental goals, while collaborating with corporate and client leadership. The perfect candidate embodies company culture, inspires innovation, models self-development, and actively motivates teams during execution.

Responsibilities and Duties

• Achieve objectives by educating, assigning, scheduling, coaching, and appraising support staff; communicate expectations, monitor performance, and enforce policies/procedures.
• • Meet financial and operational metrics.
  • Uphold performance standards.
  • Maintain a safe, secure work environment by enforcing standards and complying with regulations.
• Oversee daily operations including route monitoring, billing, claims, metrics, and reporting.
• • Build client relationships through effective communication and timely resolutions when issues arise.
  • Ensure work accuracy within deadlines to meet financial/operational standards.
  • Provide risk-minimizing solutions and hold the team accountable to client SOPs.

Skills/Requirements

• Bilingual (Spanish highly preferred).
• Excellent computer skills, including Excel and MS Office.
• Hands-on management with strong customer service focus.
• Effective verbal and written communication, with relationship-building awareness.
• High energy, deadline-oriented, and skilled in time management.
• Bachelor’s Degree and/or 2-3 years in logistics/supply chain preferred.
• Ability to stand/walk for extended periods.

Salary

$50,000 - 60,000/year, DOE; plus, benefits and potential for bonus

Benefits

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match, and paid vacations and holidays to full-time employees.