Delivery Supervisor - RIC

Diakon Logistics, Inc.; Richmond (VA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Paid vacations and holidays

Job summary

Diakon Logistics is seeking a Delivery Supervisor to lead last-mile operations for furniture and appliance deliveries. You will coach independent contractor carriers, guide service reps, and ensure safety, accuracy, and on-time performance.

Applicants should have strong leadership, bilingual communication (Spanish preferred), and experience in logistics. This full-time role offers competitive pay, benefits, and opportunities for growth within a values-driven team.

Qualifications

• Bachelor’s degree or 2–3 years of logistics experience is preferred.
• Strong leadership and coaching skills with ability to manage contractors.
• Excellent communication and problem-solving abilities.
• Willingness to stand/walk and perform physical duties.

Responsibilities

• Coach and coordinate independent contractor carriers and service reps.
• Oversee route monitoring, scheduling, and billing.
• Meet financial and operational targets and maintain safety standards.
• Build client relations and resolve issues promptly.

Skills

Bilingual Spanish

Excel

MS Office

Customer service focus

Team leadership

Operations coordination

Time management

Education

Bachelor’s Degree in Logistics or related field

Tools

Excel

MS Office

Job description

Company Profile

Diakon Logistics provides white-glove, last-mile delivery solutions for leading furniture and appliance retailers nationwide. Come join our growing company, where we are deeply committed to employee development and fostering an internal promotional structure that rewards dedication and growth. We prioritize investing in our team members, offering clear pathways for advancement from entry-level roles to management positions through comprehensive training and mentorship programs.

Job Overview

Delivery Supervisors report to the Location Manager and guide furniture/appliance deliveries by coaching and coordinating independent contractor carriers and Diakon service representatives. Candidates must be able to build team capabilities to execute company strategy, achieve departmental goals, while collaborating with corporate and client leadership. The perfect candidate embodies company culture, inspires innovation, models self-development, and actively motivates teams during execution.

Responsibilities and Duties

• Achieve objectives by educating, assigning, scheduling, coaching, and appraising support staff; communicate expectations, monitor performance, and enforce policies/procedures.
  • Meet financial and operational metrics.
  • Uphold performance standards.
  • Maintain a safe, secure work environment by enforcing standards and complying with regulations.
• Oversee daily operations including route monitoring, billing, claims, metrics, and reporting.
  • Build client relationships through effective communication and timely resolutions when issues arise.
  • Ensure work accuracy within deadlines to meet financial/operational standards.
  • Provide risk-minimizing solutions and hold the team accountable to client SOPs.

Skills/Requirements

• Bilingual (Spanish highly preferred).
• Excellent computer skills, including Excel and MS Office.
• Hands-on management with strong customer service focus.
• Effective verbal and written communication, with relationship-building awareness.
• High energy, deadline-oriented, and skilled in time management.
• Bachelor’s Degree and/or 2-3 years in logistics/supply chain preferred.
• Ability to stand/walk for extended periods.

Salary:

$50,000 - $60,000/year, DOE; plus benefits and potential for bonus

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match, and paid vacations and holidays to full-time employees.