Last Mile Delivery Experience Program Manager

Amazon Inc.; Omaha (NE); In loco; USD 110.000 - 160.000; Tempo pieno

Descrizione del lavoro

Amazon Inc. is seeking a Program Manager for the AMZL Last Mile Delivery Experience Team based in Omaha, NE.

The successful candidate will manage multi-disciplinary programs, analyze data to drive improvements, and coordinate with engineering and business owners across the organization. You will lead end-to-end initiatives to optimize safety, quality, and cost while ensuring effective communications with stakeholders at various levels.

Competenze

• 3+ years of program or project management experience.
• 3+ years of cross-functional work with tech and non-tech teams.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Advanced Excel skills: Pivot Tables and VLookUps; SQL knowledge.
• Experience defining program requirements and using data/metrics to drive improvements.

Mansioni

• Become an AMZL subject matter expert for delivery and customer service processes.
• Conduct root cause analysis, define corrective actions and ensure completion; address executive escalations.
• Build strong stakeholder relationships to define priorities and requirements; establish information sharing.
• Deliver end-to-end continuous improvement programs; develop metrics and reports to drive performance.
• Present concepts and roadmaps to senior leadership; integrate new equipment and process improvements into standard designs.

Conoscenze

Excel (Advanced)

SQL

Data-driven decisions

Descrizione del lavoro

Amazon Inc. is seeking a Program Manager for the AMZL Last Mile Delivery Experience Team based in Omaha, NE.

The successful candidate will manage multi-disciplinary programs, analyze data to drive improvements, and coordinate with engineering and business owners across the organization. You will lead end-to-end initiatives to optimize safety, quality, and cost while ensuring effective communications with stakeholders at various levels.