Last-Mile Customer Service Associate — Real-Time Support

Amazon Inc.; Kearny (NJ); On-site; USD 58,799,000 - 81,807,000; Full time

Job summary

Amazon Inc. Delivery Station Customer Service Associate in Kearny, NJ seeks an energetic individual to provide in-station real-time support, helping ensure on-time deliveries and accurate information for customers.

You will communicate with customers in person, by phone and email, resolve issues, and collaborate with warehouse teams to deliver a great customer experience. This full-time role requires a flexible schedule and physical tasks.

Qualifications

• High school diploma or equivalent.
• Experience in customer service.
• Proficient with MS Office and computer tools.
• Strong time management in dynamic environments.

Responsibilities

• Communicate with customers in person, by phone, and email.
• Empathize with customer needs and set expectations.
• Resolve issues and provide accurate responses.
• Draft clear written responses to customer inquiries.
• Make quick, sound decisions to improve outcomes.
• Work a full-time schedule (40+ hours per week).

Skills

Customer service

Microsoft Office

Time management

Computer literacy

Web tools

Education

Bachelor's degree

Tools

Outlook

Word

Excel

Job description

Amazon Inc. Delivery Station Customer Service Associate in Kearny, NJ seeks an energetic individual to provide in-station real-time support, helping ensure on-time deliveries and accurate information for customers.

You will communicate with customers in person, by phone and email, resolve issues, and collaborate with warehouse teams to deliver a great customer experience. This full-time role requires a flexible schedule and physical tasks.