LASIK Concierge & Surgical Coordinator

Atlantic Eye LLC; Eatontown (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K retirement plan with employer or

Medical, dental, and vision benefits

Paid time off including holidays and/v

Employee discounts on eyewear and-exam

Ongoing training and career growth

Job summary

Atlantic Eye LLC in Eatontown, NJ seeks a Surgical Counselor/LASIK Coordinator to deliver a white-glove, concierge-level experience from consultation through recovery. The role supports LASIK and refractive patients, educating them about candidacy, outcomes, and recovery while coordinating scheduling, diagnostics, consents, financing, and follow-ups.

Ideal candidates have healthcare or ophthalmology exposure, strong communication skills, and proficiency with EHR and scheduling systems.

Qualifications

• Healthcare or ophthalmology experience preferred.
• Strong communication, patient education, and financial discussion skills.
• Proficiency with EHR and scheduling systems.
• Ability to thrive in a fast-paced, patient-focused environment.

Responsibilities

• Deliver a white-glove experience for LASIK and other ophthalmic procedures, guiding patients from consultation to recovery.
• Serve as the primary contact for LASIK patients, providing personalized education and building confidence in surgical decisions.
• Educate patients on LASIK and related eye procedures, candidacy, expected outcomes, recovery, and lifestyle benefits.
• Coordinate all aspects of surgical care, including scheduling, diagnostics, consents, financing, and follow-ups.
• Manage inquiries via phone, email, and digital platforms with timely, professional responses and conversion of consultations to procedures.
• Maintain accurate EHR documentation and collaborate with physicians, technicians, and staff to ensure a seamless experience.
• Provide behind-the-scenes administrative support, coordinating patient communications and pre-surgical requirements.
• Travel between practice locations to ensure consistent patient care.

Skills

Communication

Patient education

Finance talks

Organizational skills

Tech proficiency

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling software

Job description

Atlantic Eye LLC in Eatontown, NJ seeks a Surgical Counselor/LASIK Coordinator to deliver a white-glove, concierge-level experience from consultation through recovery. The role supports LASIK and refractive patients, educating them about candidacy, outcomes, and recovery while coordinating scheduling, diagnostics, consents, financing, and follow-ups.

Ideal candidates have healthcare or ophthalmology exposure, strong communication skills, and proficiency with EHR and scheduling systems.